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Inspiron 17R SE - Cannot get built-in microphone to work
Can anyone tell me how to enable the built-in microphone, I am trying to use Gmail Chat and while the video works fine the microphone doesn't pick up my voice - the only way people can hear me is by using an external mic.
Can someone explain how to 'turn-on' the built-in microphone - I am using Windows 8.
I ran the 'Microphone' DELL Diagnostics test and I am not able to select an INPUT device from the dropdown.. can someone help?!
Here is my sound options in the taskbar
DELL-Ravi Ch
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May 28th, 2013 13:00
Hi zabius,
I would advise you to reinstall the audio drivers on the system. Please enter your service tag # on the link below, select the operating system, then download the audio driver from Audio section onto the system and install it.
http://dell.to/ZaQuel
If the issue still persists, please follow the steps below to run the diagnostics for the Microphone on the system.
1. Open the link http://dell.to/11MXNII
2. Select ‘Hardware’ under ‘Choose a Diagnostic Type’.
3. Select ‘Microphone’ under ‘Diagnostic Selector’.
4. Click on ‘Run Diagnostics’ button.
5. Let me know the results.
zabius
16 Posts
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May 28th, 2013 14:00
As you can see from the screenshot I cannot actually select an option from the first dropdown menu
zabius
16 Posts
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May 28th, 2013 14:00
I have attempted to install the Conexant Audio driver for the 17RSE but get the following error.
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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May 29th, 2013 23:00
Hi zabius,
I would suggest you to flash the BIOS and then audio drivers on the system and check for issue resolution. Please enter your service tag # on the link below, select the operating system, then download the BIOS from BIOS section and Audio driver from Audio section on the system and then install it in sequence.
http://dell.to/ZaQuel
Please let me know if this helps.
zabius
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May 30th, 2013 12:00
If I flash the BIOS and it goes wrong... what do you suggest I then? I have never ever in my life needed to update the BIOS to enable a microphone? Besides there is nothing in the BIOS features that states one of the fixes relates to the microphone.... can you advise further...
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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June 3rd, 2013 17:00
Hi zabius,
You can be rest assured that as I am Dell technician telling you to update the BIOS. Keeping your system updated will remove if there are any issues with the hardware. Please update the BIOS and then the audio driver for issue resolution.