Inspiron 17R white screen

Hi 7Leagueboot,

Welcome to the community.

I sincerely apologize for the inconvenience caused to you due to the issue.

From your description of the issue, it seems that the issue is being caused due to a faulty LCD or LCD cable. If possible, try connecting an external monitor to the system and see if you face the same issue on external display as well. If external monitor does not show a white screen, then the issue is definitely due to the LCD. You may also try running the LCD diagnostics. The steps for the same are listed on the link below:

support.dell.com/.../document

Kindly revert with the findings. Glad to help.

DELL-Gaurav Sh

Social Outreach Professional

You may reach us at: en.community.dell.com

Hi 7 Leagueboot,

Welcome to the Dell community forum, we really apologize for the inconvenience caused to you.  The problem seems to be with the display cable so reseating the display cable should fix the problem.

So please find step by step instructions from the below link on how to reseat the display cable.

support.dell.com/.../display.htm 

Kindly revert back for any further clarifications.

Thank you

Dell-Narasimha B

Dell | Social Media Outreach | Global Social Media & Community Professional

I ran the diagnostic test and the result was all positive. The problem is not coming from the screen itself. I tend to agree it is likely to be the cable but I fear opening this machine myself and I find it more than disconcerting that I pay for 3 years on-site next day service warranty only to be told that I have to effect my own repairs.

Can you provide a link to download this tear-down manual in PDF format please. I tried to find one on the site but couldn't. It's a bit tricky having the manual online if I have to strip the computer down.

The Inspiron I have is a 1764.

If the system is under warranty, have Dell repair it - you should not disassemble it yourself.

Yeah, that's what I thought and as it is under warranty I phoned them again and got a different tech this time. He instantly said "this is not something you would be able to do yourself, I'm going to launch an on-site service call to replace the cable or screen."

Hi 7Leagueboot,

I understand that a tech is being sent out to fix the issue for you.

I am glad that the issue being taken care of. In case you have any questions for me, please feel free to reply to this post. I will be glad to assist you.

Glad to help.

DELL-Gaurav Sh

Social Outreach Professional

You may reach us at: en.community.dell.com

Hello Gaurav,

Sorry to come back again however; the Dell support tech, Georges Florice Yovo, that promised me an on-site repair also told me that one of their on-site technicians would phone me to fix an appointment and that as my service contract included weekends I would likely be visited this Saturday.

I have not received any calls to fix an appointment. After mailing Georges Florice Yovo to appraise him of this fact I have not even had the courtesy of a reply.

Georges Florice Yovo sent me a quote to extend my next day on-site guarantee for another 3 years. What is the point when Dell won't honor the terms of the guarantee they sell you?

Hi 7Leagueboot,

Apologies for responding so late.

Please let me know in case you are still facing the issue.

In case the issue has still not been addressed, I would request you to accept my friend request. Then you need to click on your username on the Dell community forum’s website and on the Friends Tab, start a conversation. This is a private messaging service where in you can share the dell system account details.

Please provide me with the Service Tag of the system on the private message. I will see what best can be done and get this issue resolved.

Glad to help.

DELL-Gaurav_Z_Sharma

Social Outreach Professional

You may reach us at:

Twitter - @dellcares

FAcebook - www.facebook.com/dell

Message sent via Friends tab.

Despite the on-site technician's promise to call me this morning to fix an appointment, he did not keep his promise. Now I understand I cannot hold Dell responsible for the bad service of the companies they outsource their service calls to however; this particular company has always behaved in this way. The next day on-site service warranty is basically worthless because the company executing it generally will only come within 1 to 2 weeks. This is because they have only 1 technician for an area the size of Arizona. It's simply a mission impossible.

So where does that leave me as a Dell customer waiting for a service call that is not going to happen?

Update: There's been some confusion.

My wife came home at lunch time and told me the Dell technician had phoned her on her cell. He was supposed to have called me at my office just as he did last Monday. I don't know why he chose to call her instead. Anyway, he turned up at 17:20 this afternoon and replaced the screen. Now we have to see if that solves the issue. I think it will however he felt doubtful and said that in his opinion it is the motherboard that needs changing. We should know within 24 to 48 hours...