Please follow the steps mentioned below to enable the Keyboard and mouse to wake the computer.
If a Power Management tab does not appear in the Mouse Properties dialog box, the device might not support waking from sleep or standby. To support this action, you might need to upgrade the driver. Please let us know if this helps
I would suggest you to try flashing the BIOS and update Unifying Application on the system. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section and Unifying Application from Mouse, Keyboard & Input Devices onto the system and install it.
Please let me know if this helps.
Unfortunately, flashing the BIOS did not work and the Unifying program is ONLY for Logictech devices.
It seems that when the computer goes to sleep, it goes into a deep sleep that nothing (keyboard, mouse, network, USB) can wake it except for the power button.
Are the any registry keys that would allow what I need to happen?
Thank you for your help,
I’d suggest that you update chipset driver on your computer and check if the power management is available. Please enter your service tag # on the link below, then download the chipset from chipset section onto the system and install it.
Please let me know if this helps
I updated the 4 files that make up the Chipset and I still have the same problem of:
Nothing will "wake" the computer from Sleep except pressing the Power Button.
This is the only computer (6 Dells, an HP and an Acer) that would not let the keyboard or a USB keyboard wake the computer.
There must be a Registry Key that can enable power to the USB ports when the computer is asleep. Like I said earlier, if this cannot be done on this computer, then it is of no use to me.
ANY suggestions would be greatly appreciated.
This is a brand new computer. I have no intention of reinstalling Windows and ALL of it's updates. That's like buying a new car that stalls and the dealer tells you to reinstall the engine!
When you said "seems to be not available" you didn't sound very sure.
One thing I AM SURE OF is that this new PC seems to be defective, in that it is the ONLY Windows based PC that cannot be woken by the internal keyboard or a USB keyboard.
Can you ask one of the tech gurus if there is a way to enable this?
Again, if this cannot be done, then the computer is defective and I would like Dell to authorize Staples to take it back as it is of no use to me like it is.
As it’s a new computer. I would suggest you to restore the computer to factory state. Please follow the steps in the link below to perform PC restore.
Note: Please backup your personal data from the system onto an external storage device.