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minanashed

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15043

March 28th, 2016 03:00

Inspiron 5558 screen issue

this issue appeared a week ago

when i close my laptop ( usually hibernate) then i packed it into my backpack bag (the same orientation as pic below). after while when i open it i found part of the screen look brighter with light orange color and everything in this area is faded out or not visual to me. usually this part is either left or right side of the screen depend on in witch orientation i packed it. (inside the red line in the pic

does anyone have a solution for that.

DELL-Akshatha M

2 Intern

 • 

1.2K Posts

March 29th, 2016 08:00

Hi MINANASHED,

Thank you for writing to Dell Community Forum.

Please update the Chipset and video driver from the Dell support site and check if the issue is resolved.

Run the LCD BIST:

  1. Turn the computer off.
  2. Press and hold the D key while pressing the power button. This will start the Laptop LCD BIST.
  3. The screen will display multiple flashing colors. Look for lines, distortion, or any other video issues you have observed.
  4. The laptop will restart when the test is finished.

Please private message us the service tag of the system along with the result from the above step.

Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

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