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December 6th, 2017 02:00

Inspiron 5576 graphics driver crashes

I keep having crashing issues with the August version of the video driver in Diablo 3.  The previous version worked fine.  Will there be a new version released soon?

The issue is with the version from the file

5576_AMD-Bristol-Ridge-Chipset-and-Baffin-Graphics-Driver_7FJ6J_WIN_17.100.1720_A03

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9.4K Posts

December 6th, 2017 05:00

Hi bfragged,

Dell has not tested the retail AMD drivers on this model. Sometimes the retail drivers will install, sometimes not.

What specific issues are you having when using our Dell OEM AMD Radeon R7 M445/440 Driver?

http://dell.to/2B4iKIN

4 Posts

December 7th, 2017 16:00

When using the drivers from www.dell.com/.../drivers which are the version 5576_AMD-Bristol-Ridge-Chipset-and-Baffin-Graphics-Driver_7FJ6J_WIN_17.100.1720_A03

I get crashes to desktop from Diablo 3 within about 5 minutes or less of starting a game.  This doesn't occur if I revert to the previous version of the driver (16.500.2501_A02), which is stable, but performs poorly.

The link you have provided seems to be for the 5567 rather than the 5576.

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9.4K Posts

December 11th, 2017 06:00

Apologies for the link, I've updated it to the Knowledge Base article.

Here are some additional resources from the game manufacturer:

https://us.battle.net/support/en/article/34772

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