somecolour
1 Copper

Inspiron 6000 Not Charging, but running on AC Power.

I'm going to try and be as specific as possible, and hope that whoever responds to this takes the time to read it carefully. A few weeks ago I plugged the AC Adapter into my Inspiron 6000 while my computer was already on and the computer gave me a message (from Quickset) that said something like this, "Your AC Adapter is not a Dell 65 Watt AC adapter, and therefore your computer will run slowly and your battery will not charge." Since then, my computer has been running on AC Power, but it has not been charging the battery. When I do a BIOS check, it says that the AC Power Adapter device is 'Unknown'. This is the same power adapter I received with my Dell and it has been working just wonderfully until now. Another fact to take into consideration is that I did a fresh install of Windows XP before this problem took place. The fresh install was the type where I deleted the partition and set up a new one. Also, the AC Adapter has its own LED light which is ON. I reseated the battery, I flashed the BIOS, I tried the AC adapter with no battery and it worked fine, and now, it will run on AC power, but will not charge the batter. Of course, my warranty is expired, and I'm out of luck, unless someone out there has a kind heart and the knowledge to save me from this micro disaster. Thanks for reading. I've noticed lots of power issues on this forum and lots of responses that have to do with the motherboard or whatever. It seems that most people have power problems after having the computer for about a year. I have not yet seen a problem that was exactly like mine, where they were getting a message that the AC adapter will no longer power the computer because it's not a Dell Adapter (even though it IS) -Josh
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53 Replies
lukestardust
1 Copper

Re: Inspiron 6000 Not Charging, but running on AC Power.

Josh,

Thanks for posting. Hopefully we can band together and get a response from Dell regarding this.

I'm currently facing the same end user experience.

* Dell Inspiron 6000
* 15 Months into Purchase
* Warranty is expired
* My notebook only functions as a desktop because of AC Power issues
* Dell, or a user in the community, doesn't have a response to my post

I didn't receive the cryptic message you did regarding the different power supply, but my battery will not charge (but has a charge), and my computer dies if you try to run it off anything but AC.

Dell. PLEASE ADVISE.
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somecolour
1 Copper

Re: Inspiron 6000 Not Charging, but running on AC Power.

Hey, thanks for confirming that I'm not the only one. Something else that's kinda funny is that I posted that message with an abbreviated phrase that Dell considered to be in violation of their TOS. It wasn't anything derogatory, and certainly not something that children would take offense to these days, but someone decided that it was more important to hold me in violation and erase my message, rather than answering my question and helping a valued customer (unless the term, 'valued customer,' also expires with the warranty.)

I would actually like to see how many people are having a similar issue. If you are out there and this sounds like your problem, just simply respond with a quick message to let us know. Maybe Dell is unaware of this issue, and I feel that it is my right and my responsibility as a customer to let them know. If they already know, then action should be taken. Thanks again. I surely do apologize for my TOS violation. Now can this problem get the proper attention it deserves?

-josh
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lukestardust
1 Copper

Re: Inspiron 6000 Not Charging, but running on AC Power.

FYI - My original post is located here:http://www.dellcommunity.com/supportforums/board/message?board.id=insp_power&thread.id=48538

A dell moderator was kind enough to send me the information about the battery recall, put perhaps not kind enough to read my original post that explained that I'd taken this step, and my ID isn't on the recall website.

Josh,

What is your battery id? (go to http://www.dellbatteryprogram.com/ to find this if you haven't already taken this step)

I'm running on 0F5135. Not on the list but perhaps should be....

Thanks,

Luke
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somecolour
1 Copper

Re: Inspiron 6000 Not Charging, but running on AC Power.

I'm running the same battery that you are, and it is not on the list. But as far as I know, the battery recall was for overheating issues. Maybe I'm mistaken?
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lukestardust
1 Copper

Re: Inspiron 6000 Not Charging, but running on AC Power.

Josh,

I had the same thought. I wrote a post about battery failure/motherboard failure and the dell moderator responded to me with that.

Maybe it was FYI, maybe it was something else.

The two ways I see this action:

*The battery problem is perhaps larger than just the overheating issue and perhaps more toward, battery failure & overheating.

*The dell moderator thought they could bail me out of the above issue if by chance my battery was involved in the recall.

It's a tough one. Either way, it seems like they are open to hearing if other batteries are failing. Both of ours are the same battery and we are both having power problems. Is it the battery or something else? I vote battery.

The Royal We
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brenoelvio
1 Copper

Re: Inspiron 6000 Not Charging, but running on AC Power.

I am having the same problem on my Inspiron 8600. It started showing just a few times, but now I am luck when it decides to charge my battery. Is there a way to at least run the system on normal speed? Because whats is really making me mad is that I have to run the System on really slow speed. My warrant has expired too...
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somecolour
1 Copper

Re: Inspiron 6000 Not Charging, but running on AC Power.

I don't know how to make the computer not run slowly. What is your battery? Is it F5135?
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brenoelvio
1 Copper

Re: Inspiron 6000 Not Charging, but running on AC Power.

No Type: 8N544 DELL LBL P/N: 9X472 A00
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sarahnkids
1 Copper

Re: Inspiron 6000 Not Charging, but running on AC Power.

OMG! I am having the EXACT same issue. I just installed Windows XP onto a new harddrive they had to send me. then i got that stupid message, and BIOS says "unknown adapter" and now it wont charge.. will run on a/c power. I talked to Dell and my battery is not covered in my extended 3 year warrenty!?
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