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teclayts

updated

14 years ago

T

teclayts

1 Message

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8031

September 18th, 2012 05:00

Inspiron N5030 white screen after logging on

Hello,

Just wondering if anyone can help me. Last night when putting my laptop down on a table, it suddenly turned off for no apparent reason. Since then, when I turn it on it seems fine for a moment (going through the Windows loading screen and the Windows 7 welcome screen) and just as it seems like my desktop will appear the screen goes white, apart from the cursor which I can still move about. I can use ctrl alt del to log off, and as it log offs my desktop background appears for a moment with all the icons. However, when using ctrl alt del to start the task manager to see if it will open to allow access to my desktop, the screen goes white again. The same happens when I load the system in Safe Mode - logging off with ctrl alt del shows the desktop working fine for a moment as it closes down any running programs.

I've used system restore through pressing F8 at start up, as well as system file checker, but still getting the white screen. It doesn't seem to be a hardware issue - the desktop is loaded and running, just hidden behind this blank white screen.

Anyone have any advice on what to do next?

Thanks