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Inspiron Shutdown Problem
Having a problem with my Inspiron 3721 (win 7) Laptop shutting down arbitrarily. Will be working on a variety of applications or online and the machine just shuts down. No warning. Just power off.
Hit the power button and it starts as if nothing happened. Then it might happen again a half hour later or 2 weeks later. There are no messages in the windows error logs that indicate any issue.
Anyone else having this issue or does anyone have any thoughts as to what is the problem?
Thanks in advance for any input.
Regards,
DELL-Senthil S
4 Operator
4 Operator
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March 16th, 2015 18:00
Hi Craig Davis,
Thank you for writing to us. Please let us know does the system is overheating? Also please clean the air vents using the can of compressed air. Please shut down the computer and then run the hardware diagnostics, follow the steps below. Press the FN + power this will intitate the hardware diagnostics. Let us know if there is any error code listed.