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Inspiron ultrabook stuck at dell logo screen
Opened my Inspiron ultrabook today and as it booted up it has been stuck on the black screen with a dell logo. Worked fine the other day and I'm not sure what the problem is. Any help please?
debhollingswo31
3 Posts
0
April 14th, 2013 16:00
Hello,
Update - the waters of support appear to be the bermuda triangle! I spent nearly two hours on the phone with tech support to no avail, after they shipped me reboot discs. Now a tech came out with a new hard drive and when I start up it says that windows installation cannot be completed.
I wished I had returned this when I had the chance.
Dell - if you are listening, you are going to have to do something pretty stellar to make this right! I've had this ultrabook for nearly 2 months and so far it hasn't worked for more than 5 minutes!!!
hemu7
1 Message
0
April 22nd, 2013 22:00
thank you for the service..thank you soo much..
imrannoor19
3 Posts
0
May 31st, 2013 10:00
hello Allen ,
i have inspiron 13z 5323 ..
same issue
when did diagnostic it gave me video crad error 2000-0332
but later again doing the diagnostic it gave me no error ..
then found this solution of yours
changed SATA operation to ATA then F10
again pressed F2 and changed SATA operation to AHCI then pressed F10
no repsonse ..
still the old black display after the logo
TevfikC
1 Message
0
September 10th, 2013 01:00
Here is what I did to solve the similar problem on my Inspiron 15z:
- Press F12 at startup.
- Change Boot Mode to Legacy Secure Boot Off and reboot.
- Press F12 again and try to boot from Hard Disc, it won't work.
- Reboot and enter the BIOS with F2 key and go to Boot tab.
- Change the Boot Method back to UEFI and enable Secure Boot, leave everything else as is.
- Reboot and it should boot normally, at least it did for me.
r.couto
1 Message
0
September 18th, 2013 08:00
I have an Inspiron 14R. When I turn it on, the Dell logo stucks on the screen.
I tried to press F2 and nothing happens. It shows "F12 Boot Options" on the bottom right of the screen. But it doesn't works too.
What can I do????
Jcoley
1 Message
0
October 4th, 2013 14:00
That works perfect first time I tried it. Stupid you have to do that at all though
andrea46
1 Message
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November 9th, 2013 15:00
Same problem.
I have an Inspiron i545, running Vista. Once I start the computer, I tried tapping F2, F12, F8, and 0, but the computer is unresponsive to anything I enter through the keyboard. I get to the Dell logo screen, and nothing further happens. The keyboard is a USB keyboard.
Andrea
kitmacpherson
1 Message
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March 20th, 2014 13:00
Rayray101
1 Message
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April 10th, 2014 10:00
Thanks it took a couple of try's but worked for my laptop
jmes b
1 Message
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June 24th, 2014 23:00
HELLO SIR
SO GLAD TO HAVE FOUND YOU AND I FIX PC FOR THE CHURCH AND I AM TRYING YOUR SUGESTION OUT CONTACT ME IM LEARNING EVERY DAY
ieee488
4 Operator
4 Operator
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11.1K Posts
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January 19th, 2015 08:00
Your warranty expired.
You will need to replace the hard drive.
I hope you created recovery DVDs.
jpplaurent
1 Message
0
January 19th, 2015 08:00
Hello,
I have a dell inspiron 15z.
Since this morning my computer is stuck on the black loading page with the white dell logo on it.
I have run a pre boot system assesment.
There was a error on the hard drive 0.
Error code : 2000-0142
Validation : 73834
Msg: hard drive 0 - S/N S0V4M0QR, short self test unsucessfull.
Service tag CC4WQT1
Please help :(
trk24701
1 Message
0
April 20th, 2015 07:00
I have ongoing problems with my Dell 7000 laptop sticking on logo screen. Followed steps above. Will load after steps 1-5 but if I go back to change back to Intel Smart Response, I get error screen. Ran ePSA with no errors detected. Do I need to stay on AHCI?
Hassaan98
2 Posts
0
August 23rd, 2015 08:00
I tried these steps but unfortunately my dell inspiron 7737 does not boot. after dell logo a blank screen.
dedykz
1 Message
0
November 20th, 2015 11:00
I am using a dell inspiron 15 3000 series on an intel processor and i have the same problem but mine gets stuck at the dell splash screen and all the keys are not functional. This is preventing me from applying the fixes above. I can access BIOS or any other thing for that matter. please i need help.