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June 1st, 2011 20:00

Issue with Bluetooth and Wifi Dell XPS L502X

Hi Folks!
My notebook  just arrived but I didn´t enjoy it yet. I can´t use  my mouse and others bluetooth devices such as cellphone. My mouse (Dell wireless) is not been recognized. I downloaded some drivers and the problem still occur.
Someone could help me?

Thanks.

Aaron

9 Legend

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47K Posts

June 2nd, 2011 10:00

There is a windows setting for whether or not a laptop is "Discoverable"

 What can I do if my hardware does not work?

Bluetooth not discoverable

There are quite a few troubleshooting steps and links to other articles.
http://support.microsoft.com/kb/952818

And this:
http://support.microsoft.com/kb/894035

 

June 2nd, 2011 18:00

Hey SpeedStep,

I really apreciate your help but the problem still occur. Using manual diagnostics and avanced statics of Intel PROSET/WIFI (look the pictures bellow) 

Appear this problems. Do you know what this supposed to mean ?

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