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Issues with Maxx Audio after Windows 10 "upgrade"
It appears I'm not the only one with this issue. I am using an Inspiron 17R 5737 laptop that came with Windows 8.1. After upgrading to Windows 10, I've noticed a couple of things: 1. In Dell audio, my Waves Maxx Audio 4 works, but I am missing all of my presets in the EQ and I am actually not able to adjust ANY settings at all. I have called Dell 3 times now, resulting in a total of 6 hours on the phone, where they had me uninstall and then download and reinstall the Realtek audio driver. After downloading and installing 2 times, the EQ presets came back, but I am still unable to do anything else within the program. I have noticed, after the first time, that updating the driver causes the error with Maxx Audio. So the second time I reinstalled, I did NOT update the driver, but I am still unable to make any changes in the program. This is very frustrating because I record music and mix the final product with my laptop.
The 2nd issue I have will have to be directed in a different forum, as it has to do with my laptop not waking from sleep mode.
Any help with the audio issue would be very much appreciated.
nhamawi
4 Posts
2
February 14th, 2016 14:00
I solved this issue by first downloading the latest Realtek audio drivers from Dell. For my XPS15/M3800 it was Realtek ALC3661 Audio Codec version 6.0.1.7525,A00. This is a 325MB download. After installing this and going through 1 or 2 reboots, my Dell Audio Sound Manager was restored but all MaxxAudio presets were missing. To fix this, I opened the Device Manager-->Sound, Video, and Game Controllers the right-clicked Realtek High Definition Audio and selected Update Driver Software. I chose to search automatically for updates. Windows found an updated version 6.0.1.7628, installed it, rebooted, and then my presets were restored.
frmtrkr
4 Posts
1
November 22nd, 2015 18:00
fair warning,once you get waves working, disable any further windows updates untill dell fixes problem. i wnt into settings and changed waves to work on 8.1 compatability.november windows update will wipe all and every thing audio on your dell,and nothing will work.window will then install windows *** and tell you for them to fix your proper audio program you will have to pay windows for advanced tech support. if you tell them u are going to go back to 8 windows get mad and do not follow up on tech appointments or give further help
erpster05
219 Posts
0
June 1st, 2016 15:00
The problem is also on MaxxAudio's end. Waves Ltd has acknowledged the Win10 problem on its web site:
http://www.maxx.com/support/
sjmontero
3 Posts
0
February 24th, 2017 10:00
More than a year and simple issues can´t be fixed. Everytime I unplug my headphones and plugg them back, I have to hit ok in a wave Maxx pop up to change from speaker to headphone. Very anoying.