Keys not working on built in keyboard on my Inspiron 11
Update: It has now been over a year since I sent mine back to Dell for repair. I have had NO issues whatsoever. They charged me approx. $159 which included shipping.
This also fixed the charger port issue! It must be related to the keys not working issue. DO NOT let them sell you a new charger!
When the laptop is returned to you, they will call you to follow up to see if the issue has been fixed. When they do, be sure to tell them how disappointed you are with Dell and they will refund $20 or $30 (cant remember which).
They didn't keep it long at all; I think they are very familiar with this problem and know exactly how to fix it! I hope this helps those who are still experiencing this problem.