Laptop Power Charging Problem

Hi GopinathDG,

Welcome to Dell Community Forum.

We regret the inconvenience caused to you and understand how frustrating this can be. You have tried to connect the AC Adapter to different wall outlets however, have you tried connecting another known good AC Adapter to see if that is working fine on your computer? Do you see any error messages relating to the AC adapter or battery?

Click on the links below to troubleshoot AC Adapter and power charging related issues on your laptop.

AC Adapter Not Powering on the Computer or Charging the Battery: http://dell.to/12GnZpB

AC Adapter Error Message Occurs: http://dell.to/116Q4mq

Please keep us posted on the results so that we are able to assist you further.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

I tired charging my laptop with the another one Dell AC charger which is working fine, my laptop got charged without any issue.

To answer your another one question, I didn't received any error message. I tired running Dell PC Doctor, it haven't identified any issue.

Let me know what next?

Hi GopinathDG,

Thank you for your reply.

It is great that the laptop charged fine with a different AC Adapter. This isolates the issue to the original AC Adapter.

Since the system is under warranty, please contact me through private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information (as mentioned below) so that I may access your system records.

• System Service Tag No.:
• Registered System Owner's Name:
• Shipping address:
• Telephone number/s:
• Email address:

Please reply at the earliest so that we may assist you further.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .