Laptop Replacments - REALLY?????

Hi All,

I just wanted to see if anyone else has had the same problems as I have when it comes to Dell Customer service and what seems to be a bit of a micky take.

I've had issues with my USB 3.0 sockets on the back, not working, not recognising the correct device and so on.

So I phoned Dell Tech support and arrange for an engineer to attend. They came a week later (next busness day service??????). Only to find out that someone that had my laptop before me (Dell outlet buy) has completly killed the top of one of the main screws into the unit.

I phoned Dell back up and they gave me 3 options:

1 - Full refund

2 - Send it back for repair

3 - Build another laptop on the Dell store and what ever the cost difference is, I'll have to cover it.

So I thought, "Ok lets see how much my current configuration of laptop will cost through the Dell store". Suprise suprise, its almost £300 more than what I paid through the Dell Outlet store.

Now bear in mind at this point I've sold my previous Desktop machine and am surviving of this laptop. I can not send it away for 10 days, that will criple my business.

Full refund will take to long to process and then I have the hassle of going around trying to find another unit at a similar price as I paid for my current laptop.

So this leaves me with option 3. I dont think its fair to charge someone an extra £300 for the same configuraton laptop because some careless bod at Dell Quaility control decided to skip over my machine when Dell got it back the first time.

Anyone else had a similar thing?

Thanks.