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Laptop XPS L511z not charging
Hi,
I have the XPS L511z with following configuration:
- Windows 7
- BIOS A12
The battery is replaced already.
Without the battery the laptop works with the charger.
With the battery (Windows 7)
0% available (plugged in, not charging)
With the BIOS the battery is recolonized.
Please advise.
Regards,
ejn63
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October 11th, 2014 09:00
Check the system setup (F2 at powerup) to make sure the adapter is correctly recognized. If it is not, that is - if it shows unknown or not present - the battery will not charge.
If that's the case, first try a new Dell OEM adapter. If that doesn't solve the problem, replace the DC power jack - and if that doesn't solve it, replace the mainboard.
This is the DC jack:
www.parts-people.com/index.php?action=item&id=11027
CauAm
14 Posts
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October 13th, 2014 10:00
With BIOS setup (F2 key)
- AC Adapter Type 90W This is Dell OEM YY20N
- Battery Health This battery is performing normally.
With Windows 7
- AC Adapter plugged in
- Battery is installed
It has the message:
0% available (plugged in, not charging)
The DC power jack is good otherwise we can see the AC adapter and the battery with BIOS.
With the BIOS the battery is present it means the DC power jack is fine or the adapter is fine too, just the motherboard may have some problems (the motherboard is replaced last year and they did not use the laptop without AC charger until last month)
Please help.
Thank you