Unsolved
This post is more than 5 years old
1 Message
0
11495
Laptop shuts off randomly
I bought a Dell Inspiron 3542 on December 1st and within the last week it shuts off randomly once or twice a day without warning and does not save anything I do.
Any recommendations? Thanks, Megan
CurbedLarry
130 Posts
0
March 6th, 2015 12:00
Check the Windows logs at the point it happened.
If it was a sudden complete power off, check if there are any logs in the BIOS.
ejn63
9 Legend
9 Legend
•
87.5K Posts
0
March 6th, 2015 14:00
The system needs a warranty repair - most likely a replacement system board -- call Dell to start the process of scheduling the service.
jessy.holiday
371 Posts
0
March 8th, 2015 09:00
sorry if this is too obvious, but have u checked ur power saving settings?