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Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems
After taking the latest recommended updates (why do I do it?) external mouse and keyboard now have problems. The keyboard is especially annoying and it inserts multiple key-repeats. It's infrequent but enough to really annoy. Please fix ASAP.
DELL-Jesse L
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August 8th, 2017 06:00
pauliom,
Reinstall the chipset drivers in the system and reboot the computer to see if that will fix the issues.
pauliom
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August 10th, 2017 01:00
Could you be a little more specific? There are a lot of chipset drivers to choose from.
DELL-Jesse L
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August 10th, 2017 04:00
PAULIOM,
You will need to add your service tag number on the site below to see the configuration of your computer.
Dell Drivers, Downloads and Manuals
pauliom
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August 11th, 2017 00:00
There are 8 downloads under the 'chipset' heading. Is there a specific one you believe needs to be reinstalled?
pauliom
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August 11th, 2017 05:00
Yes, and no. There are a number of different TYPES of items to download. E.g. Intel Thunderbolt Controller Driver, Intel Serial IO Driver, etc. Which of these are you talking about?
DELL-Jesse L
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August 11th, 2017 05:00
PAULIOM,
That is why you would need to add your system service tag on the site. To view the computer hardware configuration.
DELL-Jesse L
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August 14th, 2017 05:00
PAULIOM
Click the link below to download the chipset drivers,
XPS9550 Chipset Drivers
pauliom
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August 15th, 2017 05:00
Thanks, I ran that but it hasn't helped.