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Latitude E5470 Fingerprint Windows 7
I just got this computer, but the fingerprint scanner does not work. It seems not to have a driver, and I suspect that the Windows 7 was loaded by our IT folks.
Can I get a driver?
DELL-Rishi
2K Posts
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August 14th, 2016 04:00
Hi MTRANTHAM,
Update the BIOS - http://dell.to/2brJ0AN - and restart the system and install the ControlVault Driver and ControlVault Firmware listed under Security tab.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
mtrantham
6 Posts
0
August 16th, 2016 07:00
Hello Rishi,
Thanks for the advice, but where is the Security tab? I've updated the BIOS.
Best Regards,
Mike
mtrantham
6 Posts
0
August 16th, 2016 08:00
Ok, I got the driver and firmware, but now Windows says "no fingerprint management software". Where do I find that?
mtrantham
6 Posts
0
August 16th, 2016 12:00
I tried downloading security tools (DDP), it somehow did not connect to the fingerprint scanner.
DELL-Rishi
2K Posts
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August 18th, 2016 15:00
Hi Mike,
Thank you for the update.
Download and install these -
http://dell.to/2b7v24t
http://dell.to/2b09ppA
Check in device manager if the fingerprint reader is detected or not. Based on this, we shall research further.
Keep us updated.
mtrantham
6 Posts
0
August 19th, 2016 07:00
Hello Rishi,
I installed those, then looked in device manager. There were three unrecognized devices, so I deleted those. The biometric device did not show up in device manager that time. I rebooted, and now it shows up in device manager and says it's functioning properly. Windows still says I have no fingerprint management software installed and Dell Data Protection still will not read my fingerprints.
The controlvault device also shows up and declares itself functional in device manager.
mtrantham
6 Posts
0
August 19th, 2016 08:00
It's working now. The last change was telling allowing domain logon and stopping the computer from powering the device down.
Thanks!
DELL-Rishi
2K Posts
0
August 19th, 2016 16:00
Hi Mike,
Thank you for the update.
Glad to hear that you managed to resolve the issue.
Should you need any info / help, contact us anytime.