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1301070
Latitude E7440 - Sound not coming through headphones
Hi everyone,
I have a Dell Latitude E7440 laptop running Windows 8.1. I have been having issues with no sound coming in through headphones plugged in through the headphone jack (sound will only come through the built-in laptop speakers). I have tried several fixes including:
-Setting headphones as default playback device (my laptop groups speakers and headphones together, so it is not possible to choose one over the other).
- Removing battery, holding down power key for 30 seconds, restarting
-Updating Realtek Audio driver
-Uninstalling Realtek Audio driver (and deleting files), then restarting computer so the native audio driver is used.
I have had the most success with using the native audio driver (after deleting and uninstalling Realtek). However, when I do this, I have sound coming from both the headphones and the laptop speakers. This will work for a day or two, then I will begin having no sound coming from the headphones again (despite running the native audio driver).
I don't know if this is a hardware or a software issue. I don't think it is a hardware issue since I am able to get headphones to work some times. Does anyone have any new ideas or guidance? I am debating getting a USB adapter for my headphones, but I am not sure that would solve the problem if it is a software issue.
Thanks for the help in advance!
dshipley
1 Message
0
August 10th, 2016 20:00
Come on, Dell. How many more models are you going to release without fixing this major defect. I have an E7250 and problem still persists. Can't connect an external speaker, can't connect a Bluetooth speaker. Long time Dell proponent, but you're making it hard . . .
lcoffina
2 Posts
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September 25th, 2017 15:00
It worked! Thanks so much!!!
lcoffina
2 Posts
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September 25th, 2017 16:00
It worked! Thanks so much!
nbulkley73
1 Message
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December 6th, 2017 09:00
Thanks so much Jennifer! I was losing it on this one. This fixed my issue!