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Locked Unit Blue Screen Error
Hello,
Totally new here but have had an Inspiron 3000 for about 15 months. So had no problem at all until about 4 days ago, when the unit wouldn't turn on. Instead there is a blue error screen with the message 'Your PC needs to be repaired. A required device isn't connected or can be accessed. Error code Oxc000000f. You'll need to use the recovery tools on your installation media. If you don't have any media (which I don't) contact your system administrator or PC manufacturer'. I tried contacting Dell (I'm in the UK) but to no avail. No answer to the telephone number and I've emailed a couple of times but no response. It looks like I'll have to write the unit off and buy a replacement unit, given it's not possible to get in touch with Dell, but I thought I'd post first here in the hope of a fix.
I tried to reset to factory settings but F8 just took me to some sort of test environment. Now nothing gets past the blue screen it would seem.
Thanks
ejn63
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April 22nd, 2017 05:00
Start with the Dell diagnostics - F12 at powerup. Run the extended test on the hard drive.
If the drive fails, it'll need to be replaced.
You can download a WIndows 10 ISO from MIcrosoft and prepare a bootable flash drive to reload WIndows, whether that's on the existing drive - or if that has failed, on a new drive.
If you require further information, we'll need the model number (i.e., Inspiron 3321, etc.).
Windows 10 ISO:
www.microsoft.com/.../windows10