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July 29th, 2017 17:00

Mouse Problem

Hello- I have a Dell Inspiron laptop.  My mouse has stopped working.  Actually when I turn on my computer my mouse and cursor work until I have to enter my password- once I am on my desktop I have no mouse and no cursor.  My touch pad does not work at that point either- any ideas on what is happening?

I would love any help you can send my way- thank you!!

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6.4K Posts

July 30th, 2017 09:00

:emotion-2:

Please list Dell model number and version of windows. Ex: Dell Inspiron 3543, windows 10

If you don't know, type msinfo32 onto search box, and then look for System Model

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