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July 28th, 2012 12:00

My 15r gets the bsod "An attempt to reset the display driver and recover failed."

 Alot of people have been getting this problem with their 15r se. This is a brand new laptop, so i dont know whats qrong with it. Ive tried uninstalling and re installing the video card driver, but the problem persists. This is a widespread problem, and a fix is needed. I dont like paying over 1000 bucks and getting a laptop that crashes on occasion when i play a game.

July 28th, 2012 14:00

Hi Dastrados

Welcome to DELL community 

 In response to your recent query  try the following steps and check the result.

Disable the power management settings
1. Click Start, type devmgmt.msc and hit enter.
2. From the list of items, expand Display Adapters.
3. Right click the sub item and click Properties.
4. Click Power Management tab and uncheck all the options.
5. Apply the changes and click ok. 6. Check if the issue persists.

You can also run malwarebytes and Ccleaner by clicking on the link below to download.

Malwarebytes
http://www.filehippo.com/download_malwarebytes_anti_malware


Ccleaner
http://www.filehippo.com/download_ccleaner/

 Also ensure that you have the updated video  drivers.

 Thanks & regards
 DELL_Mohammed_A
Social media responder
https://twitter.com/DellCares
http://www.facebook.com/Dell

12 Posts

August 5th, 2012 20:00

Same issue here too. Received mine last week. Straight out of the box, did a Windows Experience Index and BAM! BSOD. I wonder why did Dell not catch this. Took a driver from leshcatlabs (AMD stock drivers but recompiled for Hybrid GPUs such as Dell Inspiron 15R SE) and it was fixed.

I have a feeling the AMD drivers (especially for the graphics switching part) is defective. Gotta wait for a new Dell certified drivers now...

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