This post is more than 5 years old
14 Posts
0
201226
My DELL XPS 15Z screen issue.
My Dell XPS 15z model laptop display screen is suddenly turning to noising with vertical and horizontal scattered color lines. This is happening every 15 to 30 min and when the mouse cursor is activating after automatically resuming the screen normally. Previous year Aug, my warranty period was over and I have faced so many problems with this laptop in warranty period. I went service center in Chennai, India and no use to recover my problem. Please help me on this and I am disappointing with this laptop as I have more expectations with this before purchase.
human1111
87 Posts
3
June 6th, 2015 17:00
Does it happen only while on battery? If so, try the following:
Right click on desktop > Graphics properties > Display > Set Refresh Rate to 60p Hz
Then
Power > Power Source: On battery > Uncheck Display Refresh Rate Switching.
The reason why you ran into this is probably that Windows automatically installed a generic display driver.
cic78
21 Posts
1
February 24th, 2014 12:00
I guess you upgraded to windows 8.1? In that case, your Quickset application is causing the screen problems. This only happens when using the laptop on battery and never when pluged in. Your options is either to uninstall Quickset or wait for dell to update Quickset to support windows 8.1, which dosn`t look so promising.
Nath RG
14 Posts
0
February 25th, 2014 09:00
Hi CIC78,
Thanks for respond.
Genius !!
Yes, Exactly what you said is going on my laptop. I was upgraded to Windows 8 (Not Win8.1, yet to update) from factory installed Win7 and now using. What will be the impact if I uninstall Quickset application from my laptop? Where can I find the updated version of Quickset application from DELL?
cic78
21 Posts
0
February 25th, 2014 11:00
I doubt Dell will put any efforts in updating Quickset for this system. But you could try to enlighten the support team or quickset developers about the issue and maybe they do something about it.
gilbertdell
1 Message
0
February 25th, 2014 17:00
The exact same thing is happening with my laptop, also after upgrading to 8.1. However, I can't seem to find Quickset anywhere on my computer. It's not listed as a program and isn't running as a process at startup. Is it possible it's hidden somewhere else?
Nath RG
14 Posts
0
February 25th, 2014 23:00
I can find the Quickset application for Windows 8 in below link. I will go to try with my laptop and will see the difference.
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-15z?driverId=CV6WD&osCode=W864&fileId=3156620118&languageCode=EN&categoryId=AP
MrRash
2 Posts
2
March 16th, 2014 20:00
Yeah, exactly the same issue with me.
Can I just uninstall quickset? What impact will it have... I have the latest version installed anyway.
I have no hope of Dell bothering with this issue as they never bothered to update the cypress touchpad drivers either a while ago when Windows 8 released. This laptop cost over a grand at launch... Ridiculous. Lack of support is astounding. Making me rethink about buying Dell again as they drop support of previous products as soon as new models are released.
2funky
5 Posts
0
May 3rd, 2014 04:00
Ken PC
76 Posts
0
May 10th, 2014 10:00
Ken PC
76 Posts
0
May 10th, 2014 10:00
Ken PC
76 Posts
0
May 11th, 2014 06:00
Nath RG
14 Posts
1
May 12th, 2014 11:00
Thanks for all your responding !!
Still i don't know, why the Dell people are hiding from this issue? I hope at least the forum moderator should respond to this issue as several their customers are suffering with this problem. Waiting for help.
Ken PC
76 Posts
0
May 17th, 2014 06:00
laura.anderson
1 Message
0
August 19th, 2014 11:00
Ken PC
76 Posts
0
September 6th, 2014 06:00
The 15z has a hardware problem as I have since discovered.
Tried win8, win7, various drivers and OS settings.
The screen distortion tends to kick in with USB activity. It can be stopped for a short while by gently twisting the framework of the keyboard/case assembly. So I think a cable, or solder joint has let loose.
I have had it apart several times checking various components and cable connections, but can find nothing so far.
It may be something to do with the power supply - when it is likely to go in and out of the distortion mode, I see various low level variations in backlight intensity seemingly moving up and down the screen. When its working ok, the backlight is steady.
Bummer, it is (was) a nice machine,