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My Dell Laptop Vostro 2520 is rebooting(on initial screen i.e DELL window) continuously when i start
Hello,
My laptop is continuously restarting when i start it.
example: i clicked on the power button, dell home page appears(DELL logo with F2 and F12 page) than its restarting continuously, i did diagnostic run and no error code and its stating that No errors.
i have inserted the pendrive to install Windows7, it is able to take it...
Please Reply ASAP
Thanks in Advance....
===Note: when i the Windows7 is instaling updates i clicked(long press) on power button, from that time i am facing this issue... is this OS issue or Laptop issue..
Thanks
Santosh
DELL-Rishi
2K Posts
0
March 4th, 2016 15:00
Hi Santosh,
I would suppose, based on your description, the issue is said to be caused by a probably failed windows update. It is not ideal to turn off the system during windows updates as it would cause the system to be unstable.
Try restarting the system and press f8 during startup. If it gets to the advanced boot options, then try repair my computer and from there on - select system restore and restore the system to a previous point when it was working fine.
You could try booting into safe mode as well from advanced boot options, if it does boot into safe mode, then open control panel and windows updates and uninstall the recent updates which might have caused the issue.
Try booting into command prompt from advanced boot options - then try the DISM commands to fix the OS image - check this link - http://bit.ly/1HHatUm
If nothing works, then you could choose to reinstall the OS.
Keep us updated.
santoshgaddam83
5 Posts
1
March 4th, 2016 18:00
Hi Rishi,
Thanks for the Reply, but i am unable to go Safe Mode point, when i restart the compute i keep on pressing the F8 but screen is not moving to Safemode screen and System is restarting within 6seconds after,
i have inserted the Windows7 pendrive and took a restore point of earlier date, and let you what is the status of it once that is done.
Thanks
Santosh
DELL-Rishi
2K Posts
0
March 10th, 2016 08:00
Hi Santosh,
We have not heard from you yet. Could you update the status of the system restore? Were you able to resolve the issue on the system?
santoshgaddam83
5 Posts
0
March 10th, 2016 22:00
sorry for the late reply and thanks for showing interest on my ticket.
I have tried all the option which you mentioned, but unfortunately its not working,
first it is not moving to F8 screen, looks OS is corrupted later i have inserted the Windows7 pendrive than i have installed the windows7 on my machine,
Close the ticket.
Thanks
Santosh
santoshgaddam83
5 Posts
0
March 29th, 2016 09:00
The F8 screen is not comming at all.
Thanks
Santosh
santoshgaddam83
5 Posts
0
March 29th, 2016 09:00
Hi,
the issue is reproduced it again..
Thanks
Santosh
DELL-Rishi
2K Posts
0
April 6th, 2016 15:00
Hi Santosh,
Apologies for delay in response.
Could you kindly run the diags by pressing f12 key on startup?
If the diags are fine, then I would suggest you to repair the existing OS using the Win7 OS media.
Boot off the OS media and perform the DISM repair commands - http://bit.ly/23cHvvp
If you can boot to windows, then please update the BIOS - http://dell.to/1PUJYOa
If you are still unable to boot to windows, then update the BIOS through a bootable USB - http://bit.ly/1mmhOE1
You could also read more info about bootable USB for BIOS update on one of my previous threads - http://dell.to/208FBGQ
Keep us updated.