Start a Conversation

Unsolved

This post is more than 5 years old

3457

May 6th, 2017 01:00

My Dell keeps doing this

My Dell inspirone 15 35 is going to this screen and rebooting and it's an endless loop how do I fix it.

1 Attachment

9 Legend

 • 

87.5K Posts

May 6th, 2017 09:00

Start with a complete system diagnostic -- F12 at powerup.  In particular, let the diagnostics run, and then boot to the 32-bit diagnostics and run an extended test on the hard drive.  

If any errors such as 2000-0142 show up, post them here.  

12 Posts

May 6th, 2017 13:00

The diagnostic says everything checks out fine

12 Posts

May 6th, 2017 13:00

Wat Ur telling me to do I've already done before I asked for help and it took a hour hour and a hafe wat dose that have to do with it I just need my laptop to work again

9 Legend

 • 

87.5K Posts

May 6th, 2017 13:00

How long did the hard drive diagnostic take to run?

12 Posts

May 6th, 2017 13:00

I've already done all that throws nothing wrong with my hard drive or anything my computer passed everything but still won't go passed that sreen after it turns on and it loads passed the welcome Dell logo and then the the 64% installing windows screen then reboot its in a loop and it a 2016 Dell inspirone 15 3552

System BIOS: 4.0.13

Service tag:  

Epsa: build 4302.10.UEFI ROM

9 Legend

 • 

87.5K Posts

May 6th, 2017 14:00

If the system came up OK hardware wise, you're going to need a flash drive with the recovery media on it - which you were prompted to make when you initialized the system.  Boot the system from that flash drive and run a repair install.

9 Legend

 • 

87.5K Posts

May 6th, 2017 14:00

You can't make a recovery medium without a bootable system - you can however download Windows 10 as an ISO from Microsoft and make a bootable flash drive to do the repair.

www.microsoft.com/.../windows10

12 Posts

May 6th, 2017 14:00

I'm going to do wat I didn't do that to begin with how do I do that

12 Posts

May 6th, 2017 15:00

I put it on my micro SD adapter and I was wondering how to I get it to work exactly

12 Posts

May 6th, 2017 16:00

I got it on a USB stick but don't know how to access it

9 Legend

 • 

87.5K Posts

May 6th, 2017 16:00

To boot from it, press F12 at powerup and choose it from the boot list.

You may have to turn secure boot off (F2 at powerup) to access the flash drive.

12 Posts

May 6th, 2017 17:00

Alright I'll try that thanks

12 Posts

May 7th, 2017 00:00

And before that it says install windows and I go to do that

1 Attachment

12 Posts

May 7th, 2017 00:00

Plz help

1 Attachment

12 Posts

May 7th, 2017 00:00

It says this when I try to repair it it says shut off or reset PC and I can reset PC

1 Attachment

No Events found!

Top