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January 2nd, 2010 07:00

My daughter has forgot what her user password is on her laptop

I purchased my 9 year old daughter a pink 1525 and she has figured out how to create a password and mom told her

not to now she cant remember what it is and you turn on the computer and thats as far as you get is her user name and password.

Can I reset the computer back to its factory settings ? There is nothing on it to lose .

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87.5K Posts

January 2nd, 2010 07:00

It depends on where the password is set.  If it's a Windows password, a system restore to factory will clear the problem.  CTRL-F11 at the Dell screen (XP) or F8 before Windows loads (Vista) will get you in.

If it's a power on (BIOS) password, that can only be removed by calling Dell, proving ownership, and being issued the system-specific master password.  If the system is in warranty, the call is free.  If it's out of warranty, a standard $50 support call fee applies.

 

 

14.4K Posts

January 2nd, 2010 07:00

Yes that will do it.

Dell Factory Image Restore
NOTICE: Using Dell Factory Image Restore
permanently deletes all data on the hard
drive and removes any programs or drivers
installed after you received your computer.
If possible, back up the data before using
these options. Use Dell Factory Image
Restore only if System Restore did not
resolve your operating system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.
Dell Factory Image Restore
Turn on the computer.

  1. When the Dell logo appears, press

  2. several times to access the Vista Advanced
Boot Options Window.
NOTE: If you wait too long and the
operating system logo appears, continue t
wait until you see the Microsoft
® Windows
desktop; then, shut down your computer
and try again.

  3. Select   Repair Your Computer.
The System Recovery Options window appear
Select a keyboard layout and click

  4.   Next. To access the recovery options, log on as a

  5. local user. To access the command prompt,
type administrator in the User name
field, then click OK.

Click

  6.  Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click  7.   Next. The Confirm Data Deletion
screen appears.
NOTICE: If you do not want to proceed with
Factory Image Restore, click Cancel.
Click the checkbox to confirm that you want 

8. to continue reformatting the hard drive and
restoring the system software to the factory
condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.
Click  9.  Finish to reboot the system.

 

 

2 Posts

January 2nd, 2010 07:00

At system recovery it is still asking for her password , I set up a admin password but it wants hers.:emotion-39:

70 Posts

January 2nd, 2010 08:00

see this link

http://www.howtogeek.com/howto/windows-vista/change-your-forgotten-windows-password-with-the-linux-system-rescue-cd/

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87.5K Posts

April 26th, 2016 04:00

The hard drive data yes.  Any CMOS-based power on or admin passwords will not be deleted, though.

3 Posts

April 26th, 2016 04:00

data will be deleted in system disk if i chose to a factory reset. For user password, you can reset the password quite in a few minutes without losing any data on your computer. Create a bootable USB or DVD disk, change the first boot priority, the select the account. Here is the step by step guide: How to reset password of Dell Laptop

June 13th, 2016 02:00

Check out Password recovery on iSeePassword, it's a program that allows you to reset your windows 8, Vista or XP password without having to reinstall anything! 

All you do is burn a disc or load up a USB key with their software, and load it on booting up your PC. It will run automatically and allow you to login to Windows by resetting your password! 

2 Posts

September 1st, 2017 20:00

The above method seems not working on  Dell laptop ,

First of all , you can reset your dell laptop from password reset disk , but it looks likes you didn't create one , it doesn't matter ,you can set up a password reset disk with USB or CD/DVD , and you don't forget to change first boot device into USB (Reboot dELL laptop and keep pressing "F8" ), in this way  your Dell laptop will be booted from password reset disk (USB) ,

After the Dell laptop is booted from password reset disk , you can remove the old password and login into the Dell laptop without password ,

Next you should know what to reset dell laptop login password 

3 Posts

September 2nd, 2017 05:00

The hard drive data yes.

6 Posts

November 12th, 2017 22:00

You can restore Windows to a backup point when you can remember the password.

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