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My laptop won't let me log in!
Hi, I've been having this problem for a few days now and I really need it fixed by Friday at the latest! Whenever I turn in my laptop, it comes up saying that it was interrupted, so I have the options to load normally, or with a start up repair. No matter which one i click, the screen changes to 'windows is loading files' and then my login screen comes up, but the arrow is huge and nothing loads. I've tried loading my laptop in safe mode, with the las good configuration, but nothing is working! Please help me!
Dell-Rajesh R
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February 13th, 2013 02:00
Hi Scar_91,
Follow below mentioned steps which can resolve the issue:
Enable VGA mode:
Restart the computer and tap F8 on Dell logo and select “Enable VGA mode” and press enter. Check if the computer boots to Desktop..
System restore (Windows 7/Vista):
NOTE: With system restore you will not lose any data from the computer, any new programs installed in the computer you would need to reinstall the programs back on the computer
For reinstallation of windows 7, refer below link:
http://dell.to/Qe7jyP
Note: Kindly backup data before reinstalling windows operating system.
Awaiting your response!
Scar_91
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February 13th, 2013 08:00
Hi. I didn't see an enable VGA mode button so I tried the other option. If I click on repair your computer, it goes back to the 'windows is loading files' screen and then back to my login screen but with no box to login to. The options for system restore don't appear!
Scar_91
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February 13th, 2013 08:00
I ran a diagnostics test, and it came up with error code 0412 for the hard drive :/
Dell-Rajesh R
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February 14th, 2013 09:00
Hi Scar_91,
This could be an issue with the hard drive as the diagnostics fail. The code 0412 doesn’t indicate any error. Could you rerun the diagnostics and post back the exact error.
Awaiting your response!
Scar_91
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February 14th, 2013 10:00
It comes up with 0000-0416
Dell-Rajesh R
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February 15th, 2013 07:00
Hi Scar_91,
Please let me know the complete error code so that I can work on the issue.
Also, during diagnostics, on which component do you get this error code.
Awaiting your response!
Scar_91
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February 15th, 2013 08:00
I got an error code of 0F00: 1332
Dell-Rajesh R
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February 18th, 2013 08:00
Hi Scar_91,
We need to reseat the hard drive and the memory.
Kindly let me know the system model so that I can help you with the manual to reseat the hard drive and memory on the computer. Now rerun the diagnostics.
Awaiting your response!
Scar_91
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February 18th, 2013 11:00
It's a dell Inspiron N5030
Dell-Rajesh R
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February 19th, 2013 09:00
Hi Scar_91,
Below link would help you in reseating the Memory and the hard drive on the computer:
ftp.dell.com/.../inspiron-15-n5030_service%20manual_en-us.pdf
Before you reseat the hard drive and the memory please read the “Before Working Inside Your Computer”
Note: Reseat the parts if you are comfortable in doing so.
Please let me know if you have any other queries.
Scar_91
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February 19th, 2013 11:00
The page isn't loading.
Dell-Rajesh R
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February 20th, 2013 08:00
Hi Scar_91,
Try to copy paste the link and check if the manual comes up.
Awaiting your response!
Scar_91
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February 22nd, 2013 05:00
The page still isn't loading.
Dell-Rajesh R
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February 22nd, 2013 08:00
Hi Scar_91,
Click on the link below which would open the manual for Inspiron N5030:
http://dell.to/YHP5IT
From the above link, click on the Service manual.
Awaiting your response!
Scar_91
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February 22nd, 2013 08:00
Thank you. So in general, the problem is the hard drive. Can I not replace it?