Start a Conversation

Unsolved

This post is more than 5 years old

1689

August 25th, 2016 17:00

NEW DELL BATTERY NOT DETECTED WINDOWS 10

Hi All,

I have an older Vostro 2420, my battery finally gave up the ghost, and I purchased a new one. 

The old battery had a problem that it was not detected, whatever, it no longer held a charge, so I bought a new one.

I have the latest version of Windows 10, version 1607, X64. The laptop has been updated with all of the latest Dell drivers. I've uninstalled and installed the battery driver and charger drivers. I've also done a power hard reset.

Good news, is my new battery holds a charge. That is, I can charge it up, and its good for many hours without being plug-in... Great! its a new battery!

Bad news, Windows 10 can't detect the battery. 

I trolled the interweb looking for youtube video's and other hints, done everything. 

My trusty multimeter shows that the connection to the battery works, and has continuity. 

Any ideas?

elephantwalker

9 Legend

 • 

87.5K Posts

August 27th, 2016 04:00

If you purchased the battery from Dell, it has a 1-year warranty.  Ask for a replacement.

If you purchased elsewhere, verify that the battery is an OEM unit - it sounds like it is not.

No Events found!

Top