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Network Connection Inspiron N5010 - DW1501 Wireless N WLAN Half Mini Card
About 80% of the times when I start up or wake up the Laptop I don't get connected to WiFi at home. The signal is good. I click the connect button and get a message that "Windows was unable to connect". I start the troubleshooter - but sometimes this has a problem preventing it from operating. Sometimes I am directed to input my security code - but it is already there.
I have unchecked the box about saving power on the DW1501 driver (Version: 5.60.48.35).
The Network adaptors alos include: Broadcom Virtual Wireless Adaptor and Microsoft Virtual Mini-Port.
I find myself wondering if something like the antivirus software is trying to get a connection before the adaptor can connect and it is causing a conflict somehow.
The ability to connect and the actions I need to take seem fairly random. Sometime I can get a fix by hitting the Antena (F2) key to interupt the receiver and then hitting it again to re-connect.
DELL-Roshan L
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May 16th, 2012 06:00
Hi JohnP90,
Welcome to the Community,
Though you've the latest driver installed,did you try uninstalling and reinstalling it?Since the wireless card is picking up the signals normally it should not be a problem with the wireless card settings.
Antivirus software can conflict with wireless connection.So to confirm is its due to antivirus software,uninstall the antivirus software and check how the wireless works.
If the issue persists access your Router and change the Channel number and Security key and see if that helps.
Hope this helps,
Thank You
Roshan
JohnP90
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May 16th, 2012 06:00
I will try uninstalling and re:installing when I feel brave! The problem was the same with the previous Router that I had until recently. I now have a new hub - so I think the problem must be with the PC.
JohnP90
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May 16th, 2012 06:00
I removed and re-installed the Driver. Not sure if it is any better. I have tried "Sleep" and it needed manual intervention (twice) to connect. After a shut down it managed on its own.
DELL-Roshan L
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May 16th, 2012 09:00
I suggest you can use the system for sometime and check if its better after reinstalling the drivers.Also see if uninstalling the antivirus software helps.
JohnP90
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May 18th, 2012 10:00
It is no better although I haven't uninstalled the antivirus. I often also get the message after being directed to use the troubleshooter that "A problem is preventing the troubleshooter from starting"
DELL-Roshan L
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May 19th, 2012 02:00
So it could be the antivirus software or the Windows itself causing this problem.So first you can try to uninstalling antivirus,if that does not work than you can try reinstalling the Windows.
JohnP90
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May 19th, 2012 03:00
Both seem a bit drastic without some firm clues that this is the cause of the problem.
DELL-Roshan L
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May 22nd, 2012 09:00
So these are just few steps to isolate the problem.Since the wireless card is picking up the signals,i don't think its a hardware problem.so moving onto the software part for the wireless to function you've already reinstalled the drivers and still the issue persists.Now moving on it could be the antivirus software.If we find that it is not the causing the problem,than we may have to move on to the Windows Operating System.
Following the above steps,will let us find out what is causing this issue and accordingly we can fix it.
JohnP90
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May 22nd, 2012 13:00
When the Troubleshooter operates it says it has "Reset the Network Adaptor"
DELL-Roshan L
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May 23rd, 2012 02:00
If it says it has "Reset the Network Adaptor" it just means it has disabled and enabled the Network Adapter.If you're still not able to connect the wireless network,than the trouble shooter is not helping to fix the problem.
JohnP90
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June 25th, 2012 08:00
I have now tried it with the antivirus (Microsft Essentials) removed and the problem remained.
DELL-Roshan L
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June 26th, 2012 07:00
Hi JohnP90,
Since uninstalling antivirus did not help,to eliminate any other possible software issue,now you can try reinstalling the windows.For help to reinstall windows refer to the link below:
support.dell.com/.../document
Note:If the recovery partion on the HDD is still intact,use PC restore option to restore system to factory settings.
Thank You
JohnP90
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June 26th, 2012 08:00
Thanks - I think I will put up with the inconvenience and hope to find a more focussed solution. Reinstall seems like using a sledghemmer to crack a small nut. I would be too concerned about losing such things as e-mail settings and other stuff.
Thanks for trying to help me.
PudgyOne
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June 26th, 2012 09:00
JohnP90,
Can you please tell me the make and model of your computer and operating system. 32-bit or 64-bit?
You're using Microsoft Essentials. This is for printers but gets you to the firewall settings. See if it helps. Allow Printer past Microsoft Essentials
Can you run an ipconfig /all log an post it back here.
Rick
JohnP90
33 Posts
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June 26th, 2012 09:00
It is a 64 bit N5010.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\John>cd
C:\Users\John
C:\Users\John>cd c:\
c:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : John-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : C0-CB-38-82-55-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : C0-CB-38-82-55-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::411b:1522:4511:ed6e%25(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday 26 June 2012 13:06:34
Lease Expires . . . . . . . . . . : Tuesday 26 June 2012 17:36:41
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 197184312
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-9E-EB-88-F0-4D-A2-BD-DF-37
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
Physical Address. . . . . . . . . : C0-CB-38-82-55-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : F0-4D-A2-BD-DF-37
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{DEF2B909-5526-4E0C-8409-C2CB190382A9}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{F19827DC-F678-4D6C-BA0F-FCE9307BDA19}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:17:2d3e:ae96:a5d7(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::17:2d3e:ae96:a5d7%18(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{C0235003-BB17-4060-A22F-FF9920B524E8}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{5BC4BEC7-B866-4AF5-970B-D2E434701C0F}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Reusable Microsoft 6To4 Adapter:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes