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hernandezfo

1 Rookie

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3 Posts

30145

March 28th, 2016 13:00

New HDD - Inspiron 15R 5520

Hi All,

I have a HDD issues from a couple of months, I think they are related to HDD bad sectors (I have ran chkdsk a two times), to avoid major issues, I am planning to buy a new HDD, but the factory HDD contains software to restore my laptop as factory default (Operating system, dell software, etc). If I buy a new disk in Dell I suppose the new HDD will not contain all those programs if so How can I get all them into my new HDD?

Thanks in advance for your help

Regards,

Franklin Hernandez

Anonymous

5 Practitioner

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274.2K Posts

March 29th, 2016 02:00

Hi Franklin,

Thank you for writing to us!

Kindly private message the service tag of the system to check the warranty status.If the system is in warranty we will be able go ahead and run tests on the system and book a service call.

We would also suggest you to run an extended diagnostics on the system to confirm hard driver faillure.

Thanks

Robin

hernandezfo

1 Rookie

 • 

3 Posts

March 29th, 2016 06:00

Hi Robin,

Thanks for your quick response. This is an old laptop, dell Inspiron 15R 5520, please let me know how I can send you the Service Tag.

Also I ran the system diagnostic and it failed in HDD test:

 OS - C:
File System: NTFS
Volume Serial Number: A46A-6369
Volume Capacity: 917.66 GB
Volume Free Space: 738.84 GB
Volume Used Space: 178.82 GB
SMART Status Test
Test Started 29/03/2016 07:45:56 a.m.
Warning Message: SMART is not enabled on this device. 29/03/2016 07:45:58 a.m.
Test Finished: Cannot Run 29/03/2016 07:45:59 a.m.
Targeted Read Test
Test Started 29/03/2016 07:46:00 a.m.
Error Message: Error while reading sector 250013416. 29/03/2016 07:46:44 a.m.
Error Message: Error while reading sectors 250013417 through 250013480. 29/03/2016 07:47:22 a.m.
Error Message: The test found 2 sector errors. 29/03/2016 07:47:23 a.m.
Test Finished: Failed (Error code: WHD20-J5B) 29/03/2016 07:47:24 a.m.
Random Seek Test
Test Started 29/03/2016 07:47:24 a.m.
Test Finished: Passed 29/03/2016 07:51:40 a.m.
Funnel Seek Test
Test Started 29/03/2016 07:51:40 a.m.
Test Finished: Passed 29/03/2016 07:54:39 a.m.
SMART Short Self Test
Test Started 29/03/2016 07:54:39 a.m.
Warning Message: SMART is not enabled on this device. 29/03/2016 07:54:39 a.m.
Test Finished: Cannot Run 29/03/2016 07:54:40 a.m.
Surface Scan Test
Test Started 29/03/2016 07:54:40 a.m.
Test Finished: Passed 29/03/2016 07:55:57 a.m.
Surface Scan Test - 2
Test Started 29/03/2016 07:55:58 a.m.
Test Finished: Passed 29/03/2016 07:58:35 a.m.

I am thinking to buy a new HDD and make a ghost in order to preserver all my data and dell factory software as well.


Your thoughts?

Thanks in advance for your help

Regards,

Anonymous

5 Practitioner

 • 

274.2K Posts

March 31st, 2016 09:00

Hi,

Thank you for your reply.

Kindly add me to you friends list and then you will be able to private message me.

Thanks

Robin

daan_deurloo

1 Rookie

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60 Posts

March 31st, 2016 10:00

Just install a clean Windows 7 / 10 installation. No bloatware that came with the system.

Just backup all the personal files and buy a new drive.

A western digital black is faster then your internal seagate drive is my experience.

It just loads Windows 7 much faster then it did on the seagate one.

Or buy a Solid State drive :)

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