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New Vostro 1500 laptop- keys hestitate
I have the vostro 1500 brand new and i am finding that when i type the letters are hesitating so when i type it takes time to catch up to my typing. Before i go and call Dell what do you think this is? I am running xp sp2 with all updates. Robin
Jeff Leites
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September 11th, 2007 16:00
Anyway, what seems to fix it, is getting rid of PCMservice.exe.... or I should say, prevent it from loading at startup. I contacted Cyberlink, who provides this program for Dell, and was told it is used for Remote Control. So if you're not using remote control, you proably don't want it loading anyway.
The easiest way to stop it from loading is to download the free utility, "Startup Control Panel". You can get it here: http://www.mlin.net/StartupCPL.shtml
Once you install it, it will be in the Control Panel (I also put a shortcut in a folder with other utilities).
Click on Startup Control Panel, and you will find PCMservice on the HKLM/Run tab.
Just uncheck it (as long as you don't delete it you can always check it again).
When you reboot, it won't be loaded, and you should be able to type at 100 wpm and have the display keep up :-)
BTW 1. You can also test that the problem is PCMservices.exe, by doing a CNTL/ALT/DEL to bring up the task manager windwow. Click the Processes tab, find PCMservices.exe, right click it, and click "End Process". Your keyboard lag should then go way, but PCMservices will run again after the next boot.
BTW 2. Startup Control Panel is very handy for preventing other junk that you don't need from running at startup.
Please get back to us and let us know how it worked out.
p.s. I emailed Dell about PCMservices and the lag after I fixed it to find out what they had to say. I got ridiculous answers, like Run with a clean boot, and run the reinstallation CD. So if you do call, and get a reasonable explaination, please share it with us.
(Just after posting this, I saw a message from someone who called Dell about the lag problem. The help he got was as useless as the email help I got. He saw another of my posts, disabled PCMservice and he's good to go!)
http://www.dellcommunity.com/supportforums/board/message?board.id=sb_small-biz&message.id=1677&jump=true#M1677
Message Edited by Jeff Leites on 10-29-2007 10:57 PM
Spillers4
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September 11th, 2007 16:00
Message Edited by Spillers4 on 09-11-2007 12:43 PM
Message Edited by Spillers4 on 09-11-2007 12:43 PM
praa
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September 12th, 2007 01:00
Jeff Leites
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September 12th, 2007 02:00
http://www.dellcommunity.com/supportforums/board/message?board.id=insp_general&thread.id=257290
How do we get the message to Dell that PCMservices is messing some of us up?
praa
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September 12th, 2007 15:00
Spillers4
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September 12th, 2007 19:00
Anonymous
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September 13th, 2007 13:00
Message Edited by DELL-Bill B on 09-13-2007 09:26 AM
Jeff Leites
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September 13th, 2007 15:00
"Unable to install patch!
Your system must have Power Cinema version 4.7 installed.
Installation will abort."
So what do I do now?
Anonymous
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September 13th, 2007 15:00
Jeff Leites
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September 13th, 2007 16:00
I did a search for PowerDVD, and found only PowerDVD.jpg and PowerDVDCopy.exe.jpg
My system did not ship with the PowerDVD disk, only the reinstallation disk.
I recently requested the Roxio Creator disk and received a voice mail the other day that it would be shipped in 3 to 5 days. I was not aware that a PowerDVD disk would be arriving.
Anonymous
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September 13th, 2007 16:00
Halfunit
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September 15th, 2007 19:00
MrGrooves
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September 16th, 2007 06:00
h.sytema
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September 23rd, 2007 08:00
Jeff Leites
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September 23rd, 2007 14:00
I told Bill that Cyberlink told me that PCMservce was only for remote control.
Bill replied:
"The information the Cyberlink rep told you is incorrect. PCMservice.exe is the process that launches Dell Media Experience as a TSR. It is totally uneccessary, and personally, I would uninstall Dell Media Experience altogether. It's basically a cartoonish multimedia interface for novice users who need extra help launching and playing audio CD's, DVD movies, and any other multimedia file type. I still think the issue is related to the memory leak with the Outlook plugin for MediaDirect 3.x."
At this point I learned that Dell Media Experience and Dell MediaDirect were two different things. I informed Bill that I could not find Dell Media Experience on my computer, or anyway to start it. Also the only Cyberlink software I could find were 3 .dll files.
Bill repliced:
"Sounds like the pcmservice module of Dell Media Experience was used to create a hook with Dell Media Direct. I think disabling pcmservice.exe is the only solution at this point. I will escalate the issue to the product group engineers who own the software issues for Media Direct. If it turns out not to be their issue, they will point me in the right direction."
MediaDirect (not to be confused with Media Experience) works for me, and with PCMservice not running, the keyboard works fine, so everything is working good for me since I'm not running PCMservice.
Bill is still trying to get an answer from the engineers and will post the results.
Now you know.... the rest of the story ;-)
Message Edited by Jeff Leites on 09-23-2007 08:51 PM