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AX-Turbo
1 Nickel

New XPS 17 "L702X" with faulty B2 chipset stepping?!?

Hello,

First German customers just receive their new XPS 17 "L702X" notebook.
Now you can read from a few users which scanned their SATA equipment
that the installed Intel chipset revision is still the defective "B2" stepping!?!



What´s going on here? Dell assistants told the customers, the new XPS 17 comes
definitely with the revised "B3" stepping! Can anyone of the Dell staff explain their
customers this antilogy?!?

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10 Replies
8 Krypton

Re: New XPS 17 "L702X" with faulty B2 chipset stepping?!?

Since Intel has only recently begun making the fixed chips  -- and since it publicly announced it would continue using the "defective" ones in applications where the defect does not matter (it only manifests itself with more than two SATA hard drives - which no Dell and none of most other notebook supports -- this isn't that surprising.

For a desktop system with multiple SATA ports, it matters.  For a notebook, it doesn't - the flaw will never show up.  That's why Intel is still shipping "defective" chipsets for notebook use.

 

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Not applicable

Re: New XPS 17 "L702X" with faulty B2 chipset stepping?!?

of course, it matters.

as you can see above, there ist one SATA II Port in use.

This would propably be the optical drive. and if the "sandy-bridge-bug" occours, this drive would stop working, or slow extremly in performance.

Dell has definately announced, that they use boards without this issue. so using the B2 boards is an epic fail to their customers.

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AX-Turbo
1 Nickel

Re: New XPS 17 "L702X" with faulty B2 chipset stepping?!?

Many German customers asked Dell via chat or phone before they placed their XPS 17 order,
if they get B2 or B3 stepping, and many customers was told, they get the new, revised B3
stepping. And now, understandably, all these customers feel lied and fooled.

@ejn63 don´t know how such practics are handled in your country, in Germany law calls this
"deceit".

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p2fyre
1 Copper

Re: New XPS 17 "L702X" with faulty B2 chipset stepping?!?

@ejn63 - The XPS 17 has 2 hard drive bays, an optical drive and esata. So with 4 sata connections the B2 issue does matter!

I thought the whole point of the delay was because they were waiting for the fixed chipsets? So why have Dell used the faulty ones.

I'm so disappointed after waiting almost a month.. especially for the amount of money I paid.

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carlso
1 Copper

Re: New XPS 17 "L702X" with faulty B2 chipset stepping?!?

Men,  I have xps 17 l702x (spanish version) and I foun that doing the following my machine detect B3 not B2:


1. update windows 7 to sp1

2. update bios to a05 (from dell, at least for me [xps 17 spanish configuration])

3. shutdown pc

4. start pc and press F2 to enter bios setup

5. go the last tab (I think was the last tab, not sure)

6. load default settings, save changes, exist saving changes (This step is the one that made the changes).

7. Now windows 7 detect new hardware and start install drivers

8. restart pc after windows finish installationg (it will alert you when its done and need restart)


Now I check and I have B3 not B2 (Before this CPU-Z detect B2)

 

Regards

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manuel_84
1 Copper

Re: New XPS 17 "L702X" with faulty B2 chipset stepping?!?

@carlso

thankyou we are going to try the bios update too here in Italy to see if we have the same issue Smiley Happy

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AX-Turbo
1 Nickel

Re: New XPS 17 "L702X" with faulty B2 chipset stepping?!?

wow, a new chipset stepping by upgrading the BIOS? Amazing...
I guess all this B2<>B3-gambling could be ended before it has begun squarely,
if only one responsible person from Dell would post one official statement to this
case... ?

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Kashura
1 Copper

Re: New XPS 17 "L702X" with faulty B2 chipset stepping?!?

I wanted to order the new XPS17 on Monday but if Dell wont make any clear statement for germany until then about the B2 problem I need to switch to a competitor.

 

So please dell give us the right information!

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manuel_84
1 Copper

Re: New XPS 17 "L702X" with faulty B2 chipset stepping?!?

I wanted to order the new XPS17 on Monday but if Dell wont make any clear statement for germany until then about the B2 problem I need to switch to a competitor.

 

So please dell give us the right information!

I'm doing the same, waiting for a clear statement for Italy too

update: today I ordered a new xps 17 confident that this can be a bios masquerading problem or Dell will replace the motherboard

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