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New XPS13, (9360), Unable to do a clean install
Hi, all. Bought a new Dell XPS13, (9360). Wanting to start with a clean machine, I'm trying to wipe the drive and install Windows 10 from a USB. But I am receiving an error message each time I try: A media driver your computer needs is missing. When I get to the window that asks "Which type of installation do you want?" I select Custom, and when it proceeds to the next page, "Where do you want to install Windows?", the message appears "We couldn't find any drives. To get a storage driver, click Load driver." Then, when I do that the next page says to insert the installation media containing the driver. If it helps, I also tried using another USB drive, (one is a 3.0, the other is a 2.0), and tried in both USB ports on the laptop. Also shut off Secure Boot option in the BIOS. Same results. . .keeps asking for the storage driver.
I'm stumped. I did this last year with another new XPS13, (9350), and it was fast and easy. Any ideas what I'm doing wrong? Thank you.
ejn63
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December 27th, 2016 09:00
You need to have the Intel RST (NVMe) driver on a flash drive -- when indicated, pause the install and load the driver. Then the drive will be seen by the installer.
Look in the drivers section under Serial ATA.
Mac290
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December 27th, 2016 18:00
That did the trick. Thank you!
Curious, though. I installed Windows 10 last year on a new XPS13 that I purchased for my wife. I don't recall needing to have that driver on the flash drive.