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New hard drive, not sure what to do
I just received a new hard drive but I'm not sure what to do with it. Can I take it best buy for replacement or do I have to take it to a Dell authorized representative?
ejn63
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May 25th, 2017 04:00
Warranty replacement? Or did you purchase the drive? System model?
It sounds like your system doesn't have onsite service - in which case you either install it yourself, or pay a shop, Best Buy, etc. to install it. If it's a warranty replacement, it should be pre-imaged with Windows and simply need installation.
On many models, that's easy to do but we can't assist without knowing which model system you have.
Dell-Brad L
Community Manager
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May 26th, 2017 15:00
ejn63 is right on this, if you post the model we can send you a link to the Service Manual. But you're not required to get it serviced directly by Dell etc., forunately these drives are typically pretty easy to install.
Best regards,
Brad