SillySuds
1 Copper

New laptop froze when I was setting it up

Can anyone help me.  I received my new laptop today and when I was setting it up it froze.  I pressed ctl/alt/del  that usually just closes the program. but it shut it down, black screen and won;t come back on.  Is there a reset of some sort or trick to bring it back???

Phyllis

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2 Replies
LSUFAN51
5 Rhenium

RE: New laptop froze when I was setting it up

Please list your Dell model and version of windows. Example: Dell Inspiron 3543, windows 10

I also like to ask if you're able to boot into windows ?

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Mary G
6 Indium

RE: New laptop froze when I was setting it up

Try the Dell Support Site for warranty support. Use the adapter plugged into an outlet and not just the battery on the laptop. 

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