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No wifi Dell Inspiron 1750, Windows 7 Home Premium 64bit
Dell Inspiron 1750, Windows Home Premium 7 x64 -
no wifi access through my Windstream 2wire router. [router and modem combined]
Other devices both Macbook and Dell laptop are still connecting through my router so I'm pretty sure it's in the DELL Inspiron.
I can see networks in the "connect to a network" box but when I try to connect to them, it brings up a box that says unable to connect to network.
Most of the time the wireless status icon shows 5 unlit bars with an orange dot over them.
The only suggestion from trouble shooter is reset the router by turning it off and on. No go there.
I've also reset router to factory defaults with no change.
I can connect with ethernet cable with no problem.
I've tried the "flush.bat" and other suggestions in other forums with no success.
My network adapter is- Intel® Wifi Link 5100 AGN -
I've updated the driver it says it's working.
I've run all of Dell's hardware diagnostics which found no hardware issues.
[I could post ipconfig results if that might help.]
Appreciate any and all suggestions. Thanks.
PudgyOne
9 Legend
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March 31st, 2013 12:00
djbeede,
What virus program and firewall are you using?
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Can you also run Network Interface and post that information back here.
Rick
djbeede
15 Posts
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March 31st, 2013 20:00
Rich,
My antivirus program is Avast and is up to date.
I'll paste your requests below... thanks.
David
---------------------
\Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\David>systeminfo
Host Name: DAVID-PC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization: Microsoft
Product ID:
Original Install Date: 11/18/2009, 12:16:47 AM
System Boot Time: 3/31/2013, 5:20:12 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 1750
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIn
tel ~2200 Mhz
BIOS Version: Dell Inc. A02, 7/17/2009
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 4,056 MB
Available Physical Memory: 2,088 MB
Virtual Memory: Max Size: 8,111 MB
Virtual Memory: Available: 5,005 MB
Virtual Memory: In Use: 3,106 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DAVID-PC
Hotfix(s): 166 Hotfix(s) Installed.
[01]: KB2764913
[02]: KB2764916
[03]: KB2718695
[04]: KB2670838
[05]: KB971033
[06]: KB917607
[07]: KB2305420
[08]: KB2393802
[09]: KB2425227
[10]: KB2446710
[11]: KB2475792
[12]: KB2476490
[13]: KB2478662
[14]: KB2479628
[15]: KB2479943
[16]: KB2484033
[17]: KB2485376
[18]: KB2488113
[19]: KB2491683
[20]: KB2492386
[21]: KB2497640
[22]: KB2503658
[23]: KB2503665
[24]: KB2505438
[25]: KB2506014
[26]: KB2506212
[27]: KB2506223
[28]: KB2506928
[29]: KB2507618
[30]: KB2507938
[31]: KB2508272
[32]: KB2508429
[33]: KB2509553
[34]: KB2510531
[35]: KB2511250
[36]: KB2511455
[37]: KB2515325
[38]: KB2518869
[39]: KB2522422
[40]: KB2524375
[41]: KB2525694
[42]: KB2529073
[43]: KB2530548
[44]: KB2532531
[45]: KB2533552
[46]: KB2534366
[47]: KB2536275
[48]: KB2536276
[49]: KB2539635
[50]: KB2541014
[51]: KB2544893
[52]: KB2545698
[53]: KB2547666
[54]: KB2552343
[55]: KB2555917
[56]: KB2556532
[57]: KB2560656
[58]: KB2562937
[59]: KB2563227
[60]: KB2563894
[61]: KB2564958
[62]: KB2567053
[63]: KB2567680
[64]: KB2570791
[65]: KB2570947
[66]: KB2572077
[67]: KB2579686
[68]: KB2584146
[69]: KB2585542
[70]: KB2588516
[71]: KB2603229
[72]: KB2604115
[73]: KB2607576
[74]: KB2607712
[75]: KB2616676
[76]: KB2617657
[77]: KB2618451
[78]: KB2619339
[79]: KB2620704
[80]: KB2620712
[81]: KB2621440
[82]: KB2631813
[83]: KB2633873
[84]: KB2633952
[85]: KB2639308
[86]: KB2639417
[87]: KB2640148
[88]: KB2641653
[89]: KB2641690
[90]: KB2644615
[91]: KB2645640
[92]: KB2647518
[93]: KB2647753
[94]: KB2653956
[95]: KB2654428
[96]: KB2655992
[97]: KB2656356
[98]: KB2656373
[99]: KB2656411
[100]: KB2658846
[101]: KB2659262
[102]: KB2660075
[103]: KB2660465
[104]: KB2660649
[105]: KB2661254
[106]: KB2665364
[107]: KB2667402
[108]: KB2676562
[109]: KB2677070
[110]: KB2679255
[111]: KB2685939
[112]: KB2686831
[113]: KB2688338
[114]: KB2690533
[115]: KB2691442
[116]: KB2695962
[117]: KB2698365
[118]: KB2699779
[119]: KB2705219
[120]: KB2709162
[121]: KB2709630
[122]: KB2709715
[123]: KB2709981
[124]: KB2712808
[125]: KB2718523
[126]: KB2718704
[127]: KB2719857
[128]: KB2719985
[129]: KB2724197
[130]: KB2727528
[131]: KB2729094
[132]: KB2729452
[133]: KB2731771
[134]: KB2731847
[135]: KB2732059
[136]: KB2732487
[137]: KB2732500
[138]: KB2735855
[139]: KB2736233
[140]: KB2736422
[141]: KB2739159
[142]: KB2741355
[143]: KB2742599
[144]: KB2743555
[145]: KB2749655
[146]: KB2753842
[147]: KB2756822
[148]: KB2756921
[149]: KB2757638
[150]: KB2758857
[151]: KB2769369
[152]: KB2770660
[153]: KB2778344
[154]: KB2778930
[155]: KB2779562
[156]: KB2785220
[157]: KB2786081
[158]: KB2789645
[159]: KB2790113
[160]: KB2790655
[161]: KB2799494
[162]: KB2807986
[163]: KB958488
[164]: KB976902
[165]: KB976932
[166]: KB982018
Network Card(s): 3 NIC(s) Installed.
[01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Contr
oller
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 192.168.254.254
IP address(es)
[01]: 192.168.254.101
[02]: fe80::41da:a44d:e102:4261
[02]: Intel(R) WiFi Link 5100 AGN
Connection Name: Wireless Network Connection
Status: Media disconnected
[03]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
C:\Users\David>
---------------------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\David>netsh wlan show interface
There is 1 interface on the system:
Name : Wireless Network Connection
Description : Intel(R) WiFi Link 5100 AGN
GUID : 46b52f88-74f7-4d4c-90a4-3342088bc4f2
Physical address : 00:24:d6:2c:5f:e6
State : disconnected
Hosted network status : Not started
C:\Users\David>
PudgyOne
9 Legend
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30.3K Posts
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April 1st, 2013 00:00
djbeede,
Download the Intel Intel(R) WiFi Link 5300, Intel(R) WiFi Link 5100, v.tic TRWFW0986D , A01 drivers and save them to your desktop.
Make a system restore point.
Start, control panel, device manager, network adapters, right click on Intel(R) WiFi Link 5100 AGN, left click uninstall. Tell it to remove the drivers and software.
Restart your computer.
When you log back in, the new hardware wizard will try to install the adapter but fail. Install the drivers saved to your desktop.
Places to look to see if your Connection is enabled
Rick
djbeede
15 Posts
0
April 1st, 2013 07:00
I did all of the above and the new driver software is installed. [old version was 12.4.1.4 and now is 13.0.0.107]
I have a dedicated key on my computer that turns the wifi on and off and it is definitely on.
Still no go.
Same symptoms.
Thanks for your efforts Rick... what's the next step?
PudgyOne
9 Legend
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April 1st, 2013 10:00
djbeede,
Can you run an ipconfig /all log and post it back here.
Rick
djbeede
15 Posts
0
April 1st, 2013 11:00
Here 'tis:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\David>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : David-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-24-D6-2C-5F-E6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-25-64-65-DA-BA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::41da:a44d:e102:4261%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.254.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, April 01, 2013 10:59:53 AM
Lease Expires . . . . . . . . . . : Tuesday, April 02, 2013 10:59:52 AM
Default Gateway . . . . . . . . . : 192.168.254.254
DHCP Server . . . . . . . . . . . : 192.168.254.254
DHCPv6 IAID . . . . . . . . . . . : 234890596
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-6B-99-F4-00-25-64-65-DA-BA
DNS Servers . . . . . . . . . . . : 192.168.254.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Reusable ISATAP Interface {E4D53D65-CBC7-457B-912F-69E051F67C32}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.gateway.2wire.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Reusable ISATAP Interface {568CDF64-A6E1-47F4-B817-BFEB8B4E058B}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:243e:1fad:3f57:19a(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::243e:1fad:3f57:19a%21(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{DC7FE874-4C4F-4FA9-A147-D577C1565295}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\David>
PudgyOne
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April 1st, 2013 11:00
djbeede,
Try downloading and installing Dell QuickSet, v.9.6.21, A07 then look to see if your Connection is enabled
I see your ip address is on a higher range. Does your router have enough ip addresses available?
You are not using Mac Address filtering, are you?
Unplug the ethernet cable, then restart your computer and try to connect.
Try reading,,,
How to repair a connection and reset the winsock catalog.
Rick
djbeede
15 Posts
0
April 1st, 2013 13:00
Hey Rick,
Did all that and the symptoms are the same.
I don't know about IP addresses and the router. I know my IP address has been in that range for years with no problems.... same router/modem.
My connection is enabled. When it is disabled [via my dedicated key] no wifi access point is visible. When it is ennabled, I see my home wifi with five strong green bars. I just can't connect up with it.
I went and read those pages about connections and all of the winsock reset info was for XP or below,
I didn't see anything for 7?
All symptoms still the same.
David
PudgyOne
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April 1st, 2013 17:00
David,
Run Network Interface and post the results back here.
Rick
djbeede
15 Posts
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April 1st, 2013 19:00
Here it is Rick.
I did this while connected through Ethernet, if that makes any difference?
David
--------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\David>netsh wlan show interface
There is 1 interface on the system:
Name : Wireless Network Connection
Description : Intel(R) WiFi Link 5100 AGN
GUID : 46b52f88-74f7-4d4c-90a4-3342088bc4f2
Physical address : 00:24:d6:2c:5f:e6
State : disconnected
Hosted network status : Not started
C:\Users\David>
PudgyOne
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April 2nd, 2013 03:00
David,
It's not showing the routers wireless network, channel and type of security.
How to login to your wireless router I use these Recommended Wireless Router Settings I use channel 11. I would make a new SSID to make connecting easier.
I never had aIntel 5100 and here are My Intel WiFi 5100 AGN Connectivity Settings I no longer have the system, so I cannot check the system for details.
If memory serves me correctly, hit the Windows key and the x keys at the same time. See if you have a WiFi Catcher.
Rick
djbeede
15 Posts
0
April 2nd, 2013 07:00
Hey Rick,
I have, via another forum, signed into my router config. As admin reset it to factory defaults.
I've deleted my account and recreated it.
Here's why I think we're barking up the wrong tree with tweaking the router. I have two older dell laptops [Inspiron X300s] my wife's Macbook, an iPad and two iPhones - are all accessing the internet smoothly without an issue thru this 2Wire router, set as it is. The ONLY device I have with an issue is this Dell Inspiron 1750... and that is a recent development. It's been smoothly accessing the internet thru the router set, as it is, for 4 years now.
I just discovered this thread on the intel communities:
communities.intel.com/.../19218
Apparently a lot of folks are having trouble with their Intel WiFi Link 5100 AGN adapter.
I haven't had the chance to read through it yet, but will go do that now.
Just wanted you to know what was up and why I'm not tweaking my router settings at this point.
Thanks,
David
djbeede
15 Posts
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April 4th, 2013 13:00
In the above mentioned Intel forum I found out a lot of folks are having this problem with the Intel WiFi Link 5100 AGN adapter that is used in many dif machines. I found the replacement cards are available at various places online for about $20. I have opened my laptop before to repair the mouse pad and it was no fun, so I opted for a MediaLink Wireless N USB adapter for $20 and skipped the headache of opening my machine. It seems to work fine so far.
I would prefer to actually fix the problem, but have sunk too much time into this already. I do find it frustrating that the Dell diagnostics still finds no hardware problem. Go figure. Thanks for all your efforts Rick.
David