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August 22nd, 2017 03:00

OS Policy and Premium Support

Hi,

If I buy a XPS 15 with Premium support, which comes with Windows 10 pre-installed, remove Windows 10 to install Ubuntu and then require support, will I have a problem because I removed the default OS?

Kind regards,

Paulo Matos

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87.5K Posts

August 22nd, 2017 04:00

For hardware, no - for the OS, Dell will support only the factory installed OS.

1 Rookie

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87.5K Posts

August 22nd, 2017 04:00

Leave the Dell diagnostic partition in place - that's all you need.

15 Posts

August 22nd, 2017 04:00

So, if I have a hardware problem they won't ask me to install some diagnostic tool it'll only work on Windows10?

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