Unsolved
This post is more than 5 years old
17 Posts
0
22651
Precision M3800 yellow area appeared on the screen
Dear all,
My Dell workstation Precision M3800 got the problem of brown/yellow are on the upper right corner of the screen few months ago, and now, sometimes I saw it appeared on upper left corner too.
After about 10 minutes after starting/turning on, they are gone.
That problem happened all the time when I turn on my laptop.
Could you please help me to find out what is the problem and how to solve it?
I still have the warranty covered until July 2017. Should I send my laptop for warranty?
I hope to have your advices!
Thank you!
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
1
March 31st, 2016 04:00
Hi,
Thank you for writing to us!
We would suggest you to connect an external monitor to check if the same yellow patch comes up.
Kindly also private message the service tag to the system.
Thanks
Robin
Chungtd
17 Posts
0
March 31st, 2016 05:00
Thank you so much for fast reply!
I will connect it to an external monitor and inform you about the result!
Chungtd
17 Posts
0
March 31st, 2016 05:00
And, I can not see where to send you a message!
Chungtd
17 Posts
0
March 31st, 2016 05:00
Hi,
Thank you, Robin, for fast reply.
The service tag is Service tag removed per privacy policy>
I will test the connection to an external monitor and get back to this topic!
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
1
April 1st, 2016 10:00
Hi,
Thank you for your reply!
You can add me to your friends list and you will be able to private message me.
Thanks
Robin
Chungtd
17 Posts
0
April 5th, 2016 13:00
Dear Robin,
Sorry for late reply! I was busy with my fist paper.
I did connect my laptop with an external monitor and I saw that the problem appeared only on laptop screen. On external screen, everything was perfect.
Is this possible to send it for warranty? I really do not want to do it because I will not have any laptop to work with.
ejn63
9 Legend
9 Legend
•
87.5K Posts
0
April 6th, 2016 10:00
You will want to start by calling Dell support in your location. However, from the image you posted, this looks like it's impact damage -- if the Dell support technician agrees with that (as the person likely will), it'll be considered accidental damage, which the warranty will not cover.
It's worth a try, but it looks like the system was damaged.
Chungtd
17 Posts
0
April 6th, 2016 11:00
Thanks!
But the thing was that I did not do anything wrong, like drop it or something likes that!
Chungtd
17 Posts
0
April 6th, 2016 12:00
Sure!
I will! Thank you for your advice! I hope they could help me with some reasons so I can avoid something to damage it!
ejn63
9 Legend
9 Legend
•
87.5K Posts
0
April 6th, 2016 12:00
It looks like something pressed against the cover - say when it was being carried in a backpack or case with other items. As the covers have become thinner and thinner, the potential for pressure damage on the LCD has increased markedly - it takes surprisingly little pressure to damage the diode layer between the glass panes. However, it's worth asking - but one way or another the panel needs to be replaced.
Chungtd
17 Posts
0
April 15th, 2016 04:00
My laptop got a new screen replaced today at home!
Great Dell service and support!
DELL-Akshatha M
2 Intern
2 Intern
•
1.2K Posts
0
April 15th, 2016 09:00
Hi CHUNGTD,
Glad to hear that the issue has been resolved.
Feel free to get back to us if you have any more queries.
Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell