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Problems charging my Latitude E5570 with a Power Companion PW7015M
I have problems charging my Latitude E5570 with the Power Companion PW7015M. When i plug in the powerbank it charges for a few secconds en then stops, then no leds are burning on the Powre Companion and it stops working until i plugin the charger then all leds start burning.
I check the Compatibility list on the Power Companion PW7015M product page and the E5570 is listed as compatable.
DELL-Jesse L
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October 12th, 2017 09:00
MATTHIJZ98,
Below are some troubleshooting steps to try and resolve the issue with the power companion. If none of these work; replace the power companion.
Troubleshooting
Unable to charge Dell Portable Power Companion.
Power LED on the portable is OFF.
If the all the LEDs are glowing in white color that indicates the Dell Portable Power Companion is fully charged.
If the first LED is blinking in amber color that indicates Dell Portable Power Companion is having low battery.
Power LED on the portable glows and then goes off. Along with warning message — The wattage for your notebook power adapter does not meet the minimum requirements of your Dell notebook. Please insert a 65 watt Dell approved adapter.
Charging icon not seen on the screen of Dell tablet/mobile device.
Dell Portable Power Companion becomes very warm
Dell Portable Power Companion keeps rapidly heating up while charging.
Dell Portable Power Companion warms up unusually when placed in pocket/bag.
Take the Dell Portable Power Companion out from pocket/bag immediately and allow it to cool down.
Battery powers drains out faster than normal.
Stop using applications in the tablet/mobile devices, while the devices are connected to the Dell Portable Power Companion for charging. It is not mandatory that these devices must be set to Airplane mode.
Power Companion battery-status light does not turn ON
Battery-status light in Dell Portable Power Companion does not turn ON after pressing the Power button.
This is not a functional issue with Dell Portable Power Companion.
To charge Dell Tablet through the Triple Dock, users must connect Dell power adapter to the Triple Dock.
This is not a functional issue with Dell Portable Power Companion.
Latitude E7350 can also be charged through its Keyboard Base, using the Dell Portable Power Companion. Â As an alternate solution, user can charge portables through the Keyboard Base using Dell Power Adapter shipped with their portables.
Dell Portable Power companion (PW7015M/PW7015L) shows the alert message in Operating System (for Latitude & Rugged systems). Dell Portable Power Companion switches its PSID communication (minus 10W) to the System during normal functionality (e.g. when a USB device is connected to Dell Portable Power Companion for charging). In this case, output from the Dell Portable Power Companion to the portable is less than the wattage of the power adapter shipped with the portable. Due to this DCPM v2.0.0 will pop up with an alert message.
This is not a functional issue with Dell Portable Power Companion.
The pop up message is to alert users that an undersized adapter is connected to the portable. In this scenario the portable will consume the battery power as it is unable to draw any power from Dell Portable Power Companion.
Users can click OK on the pop up message, or to resolve this issue permanently user can update latest system BIOS from Dell support site.