Matthijz98
Not applicable

Problems charging my Latitude E5570 with a Power Companion PW7015M

I have problems charging my Latitude E5570 with the Power Companion PW7015M. When i plug in the powerbank it charges for a few secconds en then stops, then no leds are burning on the Powre Companion and it stops working until i plugin the charger then all leds start burning.

I check the Compatibility list on the Power Companion PW7015M product page and the E5570 is listed as compatable.

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DELL-Jesse L
Community Manager
Community Manager

RE: Problems charging my Latitude E5570 with a Power Companion PW7015M

MATTHIJZ98,

Below are some troubleshooting steps to try and resolve the issue with the power companion. If none of these work; replace the power companion.

Troubleshooting

Troubleshooting for Dell Portable Power Companion
1
Scenario
Charging Dell Portable Power Companion
a
Issue

Unable to charge Dell Portable Power Companion.

  Solution
  • Ensure a Dell power adapter is used.
  • Confirm that the DC connector of the power adapter is properly connected to the Dell Portable Power Companion.
  • If the first LED is glowing continuously in amber color, unrecognized adapter is connected -> connect a Dell power adapter.
  • If the first LED is blinking in amber color, low battery -> fully charge the Dell Portable Power Companion.
  • If the first and second LEDs are blinking interchangeably in amber and white color, Dell Portable Power Companion is overheated -> unplug all the cable connections.
2
Scenario
Unable to charge Dell portables using Dell Portable Power Companion
a
Issue

Power LED on the portable is OFF.

  Solution
  • Check the connectors of the output cable are properly connected to both Dell Portable Power Companion and portable.
  • Ensure the power button (gauge button) of the Dell Portable Power Companion is pressed after connecting to the portable.
  • Confirm whether the Dell Portable Power Companion is fully charged.

    If the all the LEDs are glowing in white color that indicates the Dell Portable Power Companion is fully charged.
    If the first LED is blinking in amber color that indicates Dell Portable Power Companion is having low battery.

b
Issue

Power LED on the portable glows and then goes off. Along with warning message — The wattage for your notebook power adapter does not meet the minimum requirements of your Dell notebook. Please insert a 65 watt Dell approved adapter.

Image: Warning message
  Solution
  • If the Dell Portable Power Companion is connected to a portable that supports 65 watt or higher capacity then the above warning message will appear. So remove the Power Companion from the portable.
  • Connect a Dell power adapter to the Dell Portable Power Companion and then connect the Dell Portable Power Companion to the portable to charge both devices at the same time.
2
Scenario
Unable to charge Dell tablets/mobile devices using Dell Portable Power Companion
a
Issue

Charging icon not seen on the screen of Dell tablet/mobile device.

  Solution
  • Check the connectors of the USB cable are connected properly to the Dell Portable Power Companion tablet/mobile device.
  • Confirm whether the Dell Portable Power Companion is fully charged.
  • Connect a Dell power adapter to the Dell Portable Power Companion and then connect the Dell Portable Power Companion to the tablet/mobile device to charge both devices at the same time.
b
Issue Charging icon comes and disappears on the screen of Dell tablets/mobile devices while in DC mode (when power adapter is not connected to the Dell Portable Power Companion)
  Solution
  • Power companion is overloaded.
  • Check if the tablet/mobile device supports USB BC1.2, if not remove the device connected to the Dell Portable Power Companion.
3
Scenario

Dell Portable Power Companion becomes very warm

a
Issue

Dell Portable Power Companion keeps rapidly heating up while charging.

  Solution Unplug all the cables and connections immediately.
b
Issue

Dell Portable Power Companion warms up unusually when placed in pocket/bag.

  Solution

Take the Dell Portable Power Companion out from pocket/bag immediately and allow it to cool down.

4
Scenario
Battery drains fast in Dell Portable Power Companion
a
Issue

Battery powers drains out faster than normal.

  Solution

Stop using applications in the tablet/mobile devices, while the devices are connected to the Dell Portable Power Companion for charging. It is not mandatory that these devices must be set to Airplane mode.

5
Scenario

Power Companion battery-status light does not turn ON

a
Issue

Battery-status light in Dell Portable Power Companion does not turn ON after pressing the Power button.

  Solution Check for the battery status of the Dell Portable Power Companion. Charge the battery immediately if it is low or fully drained.
6
Scenario
Triple Dock Will Not Work With Dell Portable Power Companion
a
Issue Triple Dock will not work when Dell Portable Power Companion (PW7015M) is connected. Tripe Dock by design does not have PSID pin implementation. Due to this when connected to the Triple Dock, Dell Portable Power Companion will auto shut off the power output after 30sec. (Triple Dock is used to charge Dell Tablets).
  Solution

This is not a functional issue with Dell Portable Power Companion.

To charge Dell Tablet through the Triple Dock, users must connect Dell power adapter to the Triple Dock.

7
Scenario
Dell Portable Power companion always show 35W (as AC Adapter Type) in BIOS, for Dell Notebooks with Keyboard Base
a
Issue Dell Portable Power companion (PW7015M) always show 35W in BIOS for Latitude E7350 Keyboard Base. Dell Portable Power Companion initiates PSID communication with supported Dell Notebooks via Reset signal, to communicate the change of Power Supply state. Latitude E7350 Keyboard Base, due to its hardware architecture, cannot respond to Dell Portable Power Companion�™s Reset signal. Due to this, when Dell Portable Power Companion is connected to Latitude E7350 Keyboard Base, it will always show the default status as 35W in BIOS.
  Solution

This is not a functional issue with Dell Portable Power Companion.

Latitude E7350 can also be charged through its Keyboard Base, using the Dell Portable Power Companion.  As an alternate solution, user can charge portables through the Keyboard Base using Dell Power Adapter shipped with their portables.

8
Scenario
Dell Portable Power companion shows pops up message inside Operating System, while a Notebook is connected (in Dell Client Power Manager)
  Issue

Dell Portable Power companion (PW7015M/PW7015L) shows the alert message in Operating System (for Latitude & Rugged systems). Dell Portable Power Companion switches its PSID communication (minus 10W) to the System during normal functionality (e.g. when a USB device is connected to Dell Portable Power Companion for charging). In this case, output from the Dell Portable Power Companion to the portable is less than the wattage of the power adapter shipped with the portable. Due to this DCPM v2.0.0 will pop up with an alert message.

Image: Warning message
  Solution

This is not a functional issue with Dell Portable Power Companion.

The pop up message is to alert users that an undersized adapter is connected to the portable. In this scenario the portable will consume the battery power as it is unable to draw any power from Dell Portable Power Companion.
Users can click OK on the pop up message, or to resolve this issue permanently user can update latest system BIOS from Dell support site.

 



 

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