You will need to follow the steps provided in the link below by selecting the version of Windows, in case if you need to reset the laptop to the factory settings:
Please let me know why do you need the restore media and send the system Service Tag(including name on account, phone number, shipping address) via Private Message so that I can check the details and let you know the options available.
Hi johnsonjok1, unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my message. Other community members who need assistance please start your own topic in a new thread.
I am sorry it took so long to get back to you on this.
I need the restore media because the Hard Drive Crashed and the restore Disks were made; however it has been several years and the do not work. The service
it was ever registered.
Thank you for your assistance with this issue.
Thank you for your reply and for providing the requested information. I see that the laptop has been registered and we need the name on the account so that we can verify the ownership and send the disk. Please send me a Private Message with the name of the person who has registered the laptop and the contact details. To send a Private Message, click on my name in Blue and then on “Start Conversation” to send the message.
Once you have the discs, my Windows Reinstallation Guide might be helpful for you: