SD Card Reader Stopped Working

Dell N7110 running Windows 7.  I know I used the card reader a week or two ago, but noticed yesterday that it wasn't recognizing the device.

Four of the five drivers appear to have installed fine.  But I had a problem with USB3_Dell_WIN-A04_Setup-JTDY2_ZPE.exe.  The top of the screen says: Renesas Electronic USB 3.0 Host Controller Driver Error.  Below, it says: Error 2738. Could not access UB Script run time for custom action.  The top of the next screen says: Feature transfer error.  The bottom of the screen says: Error-1603 Fatal error during installation. Consult Windows Installer Help (Msi,chm) or MSDN for more information.

Hi REObroker,

Thank you for the reply.

Please install all the chipset drivers using the link mentioned below:

http://dell.to/11FP4bl

Restart the system and check if the card reader is working.

Thanks & Regards
Manshu S
#iworkfordell

Hi REObroker,

Let me know if the SD Card is working properly after installing the drivers.

Also, is the SD Card working on a different computer?

Thanks & Regards
Manshu S
#iworkfordell

No, my computer still doesn't read any SD card and my SD cards work fine on other computers.

Internal

Hi REObroker,

Thank you for the reply.

Are you using the inbuilt media card reader or an external USB SD card reader.

If you are using external SD card reader, perform the steps mentioned below:

1. Click Start > Type devmgmt.msc in the Search box
2.  Click OK for Device Manager to open
3. Expand Universal Serial Bus controllers

NOTE: You might have to scroll down the list to find this item.

4. Right-click first USB controller under Universal Serial Bus controllers > click Uninstall to remove it
5. Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers

Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and re-install all the USB controllers that you uninstalled.

Connect the external SD card reader.

You can also try performing system restore for the date the system was working properly. Click the link mentioned below for more information:

http://dell.to/VRG2ad

NOTE: System Restore will remove the applications installed after the restore point but will not remove any data files.

Thanks & Regards
Manshu S
#iworkfordell

Hi REObroker,

Please perform a component test on card reader using Dell PC Diagnostics. Click the link mentioned below to access Dell PC Diagnostics:

http://dell.to/We70YO

For more information, refer to the steps mentioned on Dell Article 266494. Click the link mentioned below to access the article:

http://dell.to/ZLWS9z

Thanks & Regards
Manshu S
#iworkfordell