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C

872

September 26th, 2017 23:00

Screen going black while online.

The screen will flicker and then go black while still running.

4 Operator

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3.4K Posts

September 27th, 2017 05:00

Thank you for your message.


What is the system model in question here?


Does the screen flicker when you move the LCD back & forth.


Please try connecting an external monitor & check if the issue persists.


Does this happen when you are using any particular application?


Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB


Please click on my Dell username & send a private message with the service tag, registered name & email address.


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