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September 2nd, 2017 02:00

Screen issue with the XPS 13 9350

Dear,

I got my Dell XPS 13 9350 for almost 02 years. I'm re-facing with the problem of Intel graphich HD 520 again: horrizontal striped on my screen and unable to see anything.

I got this once time for nearly 01 year ago. Fortunately, after I reinstall a driver, this problem was gone. I can not remember which driver version I got that time. Now, I updated the lateset driver for graphic and have this issue.

Could you please to tell me how can I fix this issue ? The best suitable driver to fix it. My laptop was run out of warranty and I am in Africa for my project. Everything relating was in my laptop, so I'm stucking right now. Tks a lot for your helps.

4 Operator

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6.4K Posts

September 4th, 2017 08:00

:emotion-2:

I'm assuming windows 10 is on the system.....

I know you're having problems seeing the screen but if you're able to see the sign-in screen, please try to get into safe mode  with networking by following steps below:

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