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40411

June 6th, 2010 14:00

Slow cpu clock on my Latitude E4300 in windows 7 x64. 665Mhz instead of 2400. High Performance in power options, AC power.. but no luck.

Speedstep enabled in bios. Bios shows btw 1800 current speed, but CPU-Z says it's 665. Also I run some CPU tests and convienced that the actual clock is as slow as 665, and doesnt go up during high load. Please, help.

9 Legend

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87.5K Posts

June 6th, 2010 15:00

What CPU do you have?

 

10 Posts

June 7th, 2010 01:00

SP9400

And btw, i tried to load windows in safe mode and saw that cpu-z shows correct frequency. Seem OS underclock my cpu somehow

10 Posts

June 7th, 2010 02:00

I also see this message in my eventlog

The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

15 Posts

June 7th, 2010 03:00

As the message says, ur firmware is being limited by the firmware, try the download a new version of the firmware from support.dell.com

10 Posts

June 7th, 2010 04:00

That's what i did at first. ugraded to A17 (latest). Didn't help

10 Posts

June 9th, 2010 03:00

Please help.  is anybody run windows7 64bit on e4300 with same issues?

9 Legend

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87.5K Posts

June 10th, 2010 13:00

That's what I'm asking - what is the power rating of the power supply?  65W?  90W?  130W?

 

9 Legend

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87.5K Posts

June 10th, 2010 13:00

What is the power rating of your power supply?

 

10 Posts

June 10th, 2010 13:00

discussion about this, but yet.. still not resolved:

http://forum.notebookreview.com/dell-latitude-vostro-precision/489628-slow-cpu-clock-my-latitude-e4300-windows-7-x64-665mhz-instead-2400-high-performance-power-options-ac-power.html#post6335734

 

Help :emotion-9:

10 Posts

June 10th, 2010 13:00

my battery is dead, i don't use it. Only AC power.

10 Posts

June 10th, 2010 14:00

it says 19V and 4.62A. So i suppose it's 90W

 

It worked normally under XP and under Vista.  The problem is only in windows 7 64bit

10 Posts

June 10th, 2010 14:00

There was 3 items in the 'Chipset' section:

- Intel AMT HECI

- Intel AMT SOL/ LMS

- Ricoh R5C847

 

First two wasn't installed, they alerted that hardware not compatible, third (Ricoh R5C847) installed without any problems.

9 Legend

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87.5K Posts

June 10th, 2010 14:00

Next question is whether you've installed the chipset driver and Dell notebook system software for Windows7-64:

http://support.dell.com/support/downloads/driverslist.aspx?os=W764&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=LAT_E4300&hidos=WLH&hidlang=en&TabIndex=&scanSupported=False&scanConsent=Falsec

 

9 Legend

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87.5K Posts

June 10th, 2010 15:00

Did you install the notebook system software?

http://support.dell.com/support/downloads/format.aspx?c=us&cs=19&l=en&s=dhs&deviceid=18898&libid=7&releaseid=R260746&vercnt=1&formatcnt=0&SystemID=LAT_E4300&servicetag=&os=W764&osl=en&catid=-1&dateid=-1&typeid=-1&formatid=-1&impid=-1&checkFormat=true

 

10 Posts

June 11th, 2010 03:00

Second (DSS_UTIL_WIN_R260746.EXE) wasn't installed. I just did, and it didn't help.

 

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