akashhardiya
1 Nickel

Stuck at dell logo screen

Hey my PC dell inspiron 11 3148 is frozen at logo screen.

I tried restarting it

It restarts when I long press power button for 10 sec. But again stuck at dell logo.

It was working till last nyt very without any problem.

But today this happened

But nothing worked for me

Also f2 & f12 keys are not working here.

Thanks in advance

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7 Replies

RE: Stuck at dell logo screen

Hi,

Thank you writing to us!

This seems to be a hardware issue on the system . We would request you to provide the service tag of the system .

Since we are not able to boot to perform any test on the system not boot into BIOS .

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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akashhardiya
1 Nickel

RE: Stuck at dell logo screen

4642240934

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RE: Stuck at dell logo screen

Hi,

Can you please tell you what these numbers are .

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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akashhardiya
1 Nickel

RE: Stuck at dell logo screen

My problem is solved now, thank you for ir tym

Actually l forgot to bring my memory card adapter out from PC.

Now it's working fine.

I want to know about the USB 3.0 slot,

It is USB 3.0 or 3.1 gen. Port??

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RE: Stuck at dell logo screen

Hi,

Thank you for the update we need to check the configuration of the system for which we would need the service tag.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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akashhardiya
1 Nickel

RE: Stuck at dell logo screen

24RVC12

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RE: Stuck at dell logo screen

Hi,

Thank you for the details the system has USB 3.0.

Kindly refrain from put of personal message on public forum (like service tag or email address etc).

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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