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Studio 1737 not reading CD/DVD
My Studio 1737 has stopped reading all CD/DVD's. The "autorun" does not function and when I use the "Start," "Computer, "Drive E: (CD/DVD drive), it ejects the disk and asks for a CD/DVD.
The last time I used it was when I installed WordPerfect X5. I really want to load Windows 7, but cannot due to this problem. I have reloaded the drivers 3 times in the last 2 days. I cannot play movie DVD's or music CD's. Massive frustration on this end.
I appreciate any and all help!
ejn63
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July 14th, 2013 14:00
Will the system boot from a Windows 7 DVD? If not, it's not a driver problem - it's a faulty drive you'll need to replace.
tzabarauskas
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July 14th, 2013 15:00
The system cannot boot from a Windows 7 64 bit install disk. However, it now plays music cd's (no answer for that one) but still will not read the Windows install disk or play DVD's.
ejn63
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July 14th, 2013 16:00
The DVD laser has failed (there are separate lasers for the DVD and CD in the drive) - you'll need a replacement drive.
DELL-Allan D
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July 16th, 2013 09:00
Hello Tzabarauskas,
In addition to what Ejn63 has said, you may also refer to the article on Troubleshooting CD, DVD or Blu-Ray Drive Issues and check how it goes.
Hope this helps!