I bought my XPS M1530 in March, and it has NEVER worked properly; the machine frequently froze and had to be shut down with the on/off button instead of powering down. The fingerpad for the mouse is erratic and after an hour of work, one can't control the cursor and the wireless component does not work well. 

I have made countless calls to tech support and spent hundreds of hours on the phone, and I finally sent the machine into the service center for repairs.  NOTHING has worked, the computer still does not work. 

Clearly, Tech Support has done everything in their bag of tricks, and they are unable to remedy this situation.  Now, since Dell has not fixed the computer as promised in the service contract I bought with the computer, I want to return the machine for a refund.  Six months of this nightmare has been enough.

Does anyone know of any Dell Corporate numbers that connect directly to Dell (not the company they hire to do their tech troubleshooting)?  I am desperate to speak with someone with authority to make decisions. 

Dell hasn't treated me fairly, and I've had enough.

Thanks

BillBingham