Unsolved
This post is more than 5 years old
15 Posts
0
40548
They tell you repair is warrantied, send it in, then when they get it, tell you it is not warrantied?
They get the laptop and in 12 seconds decide it is not under warranty, after they have told you it is under warranty and send it in for repairs?
- Last Updated: Monday, September 14, 2015
- Next Status Update: On Hold
- Service Logged Date: Wednesday, August 26, 2015
- Estimated Return: On Hold
Repair of your unit has begun
- 9/14/2015 4:00:21 PM: Your product is currently being repaired by a certified technician. This step includes repairing, testing, and any necessary parts replacement to return your unit to working condition.
- 9/14/2015 4:00:33 PM: Billable Hold: The repairs required for your unit are not covered by Dell’s Limited Warranty. Please contact Dell Out-of-Warranty Support queue to speak to a representative for additional information: in the US 800.288.4410 or in Canada 866.440.3355.
WANTUSSERVICES
15 Posts
0
November 13th, 2015 13:00
Dear Dell people here,
Just wanted to let you know IT WAS A LIE THAT I NEEDED A WHOLE NEW MOTHERBOARD.
I found a certified repairman that CAME TO MY APARTMENT and in LESS THAN ONE HOUR fixed not only the so called unreplaceable plugin socket but also two other small items {broken keys} for almost ONE THIRD {$136} of the price {$397} Dell attempted to extort from me.