felipe123
1 Copper

Touch screen no longer works

After a month of use, the touch screen of my Inspiron 13 5000 series no longer works.

Initially, when I restarted the computer it would work again. But now this doesn't help anymore.

I went to settings > connected devices >device manager > human interface devices > HID compliant touch screen and it says "This device is working properly." I disabled and then enabled again the device but nothing changed. 

Is there anything else I should do?

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3 Replies
LSUFAN51
5 Rhenium

RE: Touch screen no longer works

emoticon.BigSmile.title

I'd suggest you uninstall and reinstall touch screen driver:

1. Go to device Manager, right click touch screen driver, and then uninstall. To reinstall touch screen driver, click 'Action' at the device manager taskbar, and then click "Scan For Hardware Changes".

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LSUFAN51
5 Rhenium

RE: Touch screen no longer works

Please click on link below, hopefully it will be of help;

Touch screen may have intermittent issues or stop working due to power management settings:

www.dell.com/.../en

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LSUFAN51
5 Rhenium

RE: Touch screen no longer works

Lastly:

A possible solution in link below.

en.community.dell.com/.../19990995

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