Unsolved
This post is more than 5 years old
2 Posts
0
1166
Touch screen not working
I've used win 8.1 before and touch screen is woking normally, when i upgrade to win10 and install all driver but touch screen is not working.
Please help me.
Unsolved
This post is more than 5 years old
2 Posts
0
1166
I've used win 8.1 before and touch screen is woking normally, when i upgrade to win10 and install all driver but touch screen is not working.
Please help me.
Top
DELL-Rishi
2K Posts
0
June 26th, 2016 17:00
Hi PHANTHANH,
What is the exact system model? Does the system work fine on W10 apart from the touchscreen?
Some systems are not compatible to work with W10 and this could be one of the issues why the touchscreen is probably not working, if your system model is not compatible with W10. Check this article to see if your model has been listed as compatible - http://dell.to/1MipFiT
Update the BIOS - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check. Also, if there is a firmware patch for the LCD, update it and restart the system and check.
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
PhanThanh
2 Posts
0
June 26th, 2016 23:00
Thanks for your answer but i've already updated BIOS the latest version, but nothing happen. When i downgrade to win 8.1, the touch screen also not working.
My Service tags is:
Name: PhanThanh
Email:
DELL-Rishi
2K Posts
0
June 27th, 2016 13:00
Hi PHANTHANH,
Thank you for the update.
Could you check if the touchscreen is detected in device manager under Human Interface Devices? Check if the device is disabled? When was the touchscreen working fine last?
If touchscreen is not detected in device manager, if you have any experience in opening the system, then you could download the service manual - http://dell.to/28YNfyP- and try reseating the touchpanel / camera cable - see page 46.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
If it still does not work, as there is no warranty on the system, you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Let us know if you have any other queries.